Complaint Review: Premier Lace Wigs - Internet
- Premier Lace Wigs Internet USA
- Phone: 1-323-287-5869
- Web: http://www.premierlacewigs.com/
- Category: On-Line Stores
Premier Lace Wigs Qingdao Premier Wigs Co.,Ltd. Beware of what you see online, they know their YouTube sensations! Internet
*REBUTTAL Owner of company: Hi Alexis,we were really very sorry for the delay
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It’s very easy to become distracted my how simple YouTube sensations make applying wigs appear. The message that 1st time customers don’t get is that you have to have a certain relationship with the company to get good service. Clearly that is not ethical. I placed an order for a unit and the order stayed in a “processing state”. I personally called and always got the voicemail and never a call back. I sent emails and was told when my order would ship but it still came up as “processing”. Not only is this an inconvenience but I have to spend more money trying to find what I need by a deadline for an event. I was told. “I’m sorry” and it could ship soon. There was still no acknowledgement for the inconvenience. I was also told it could take up to 10 days to get the money returned back to me when clearly the money was gone as soon as I checked out. I would do more research before shopping with this company. From my experience they have no value for a customer’s time or money. The communication is poor and when they make a mistake, they only offer an apology.
This report was posted on Ripoff Report on 12/28/2016 05:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-lace-wigs/internet/premier-lace-wigs-qingdao-premier-wigs-coltd-beware-of-what-you-see-online-they-know-1346077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Hi Alexis,we were really very sorry for the delay
AUTHOR: Premierlacewigs.com - (China)
SUBMITTED: Tuesday, January 10, 2017
Hi Alexis,we were really very sorry for the delay . Yes I knew your wig usually took 7-10 working days to make and your wig took 2 weeks ,that took longer time than expected . we knew it was our problem . The reason your order was delayed that those days there were too many orders and workers were too busy ,we really already tried our best to rush your order .
We apologize sincerely for the delay . As agreed , we refunded your payment for our delay .we will improve better service in the future .


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