Complaint Review: Premier Steel - premiersteel.org - Centennial Colorado
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- Author Confirmed
- Premier Steel - premiersteel.org www.premiersteel.org Centennial, Colorado U.S.A.
- Phone: 800-973-3366
- Web:
- Category: Building Products
Premier Steel - premiersteel.org DO NOT BUY FROM PREMIER STEEL Centennial Colorado
*Consumer Comment: Premiersteel.org is fine with me
*UPDATE Employee: Issues are resolved
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Premier Steel delivered my building on-time but with damaged and missing materials. Upon notifying Premier, we have received nothing but excuses and lies. Of the 20-30 email messages and calls to my project manager(s), I have only received 2 calls back. I have even gone so far as to leave a message for the company President/Owner (he is too important to take calls) and have not received any better customer service.
I have been waiting 5 weeks (as of July 28, 2008) to receive the materials that were missing and damaged and still have not received them. I was told by Premier that my builder could pick up the materials on July 24th. When he arrived at Premier's warehouse,they had no idea he was picking anything up.
Not only is my metal building not complete, my builder is pissed as well. On top of all this, half of the sheet metal is scratched due to poor packaging. I WOULD SERIOUSLY RECONSIDER PURCHASING A BUILDING FROM www.premiersteel.org.
BTW - My builder has two other buildings on order with Premier and he is close to pulling his orders. They have repeatedly pushed back the delivery date and he is on the verge of losing customers because of Premier.
Robert
Maypearl, Texas
U.S.A.
This report was posted on Ripoff Report on 07/28/2008 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-steel-premiersteelorg/centennial-colorado-80112/premier-steel-premiersteelorg-do-not-buy-from-premier-steel-centennial-colorado-356577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Premiersteel.org is fine with me
AUTHOR: Lito - (United States of America)
SUBMITTED: Wednesday, July 25, 2012
I got my garage kit 42' by 72' by 16' in 2004. With all the accessories, insulation, doors, windows. Some accessories were coming from different places. Got a broken window during delivery but I was adviced by the Driver to call and he also noted in his report. I got everything resolved and I am happy with the service and the product.
#1 UPDATE Employee
Issues are resolved
AUTHOR: Andrew Leschnik - (U.S.A.)
SUBMITTED: Monday, August 25, 2008
To whom it may concern:
Premier Steel has made sure all of our customer pieces were replaced. We have certain procedures we require our customer to follow in the event of missing or damaged pieces. There seemed to be some confusion on our customer side of exactly what we needed, i.e. part numbers. Once we had all of the information we made sure, all of their pieces were in our customer's possession.
Premier Steel prides it's in our customer's satisfaction. We sincerely apologize for the delays our customer incurred. We are certain now that the issues are resolved our customer will be more than happy with his building. If there is anything else we can do for them, we are more than happy to help in any we can.
Sincerely,
Andrew Leschnik
Premier Steel Buildings, Inc.
Director of Customer Relations
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