Complaint Review: Premiere Movie Pass And Call One Unlimited - Orange California
- Premiere Movie Pass And Call One Unlimited 1442 E. Lincoln Ave. Orange, California U.S.A.
- Phone: 800-357-9145
- Category: BBB Better Business Bureau
Premiere Movie Pass And Call One Unlimited ripoff sent charges to my account that were not authorized I got charged for NSF fees Orange California *EDitor's Suggestions on how to get your money back into your bank account!
In late March 2005 I was called in March about a "special Offer" to recieve a movie pass package and call one unlimited calling service. I was led to believe that i would only be charged 3.95. Afterwhich I could decline the offer and nothing would be chared to my account until after I agreed to the offer. I gave my bank account information - never do this!!
I was then going to be rocorded on the phone, I could hardley understan what they were saying, but I heard about some 99.00 charges and so forth, at this time i refused the draft when asked. I was then clicked back over to the caller. She tried to get me to accept and i didnt. fter getting her supervisor and my third refusal, I hung up.
For the next week or so i was called constantly. I finally answered the phone due to frustration that following saturday morning. I heard the same things again and still refused the bank draft and said clearley that I didnt want to accept the offer and hung up.
April 19, I noticed two insufficient funds fees charged to my account. I knew I hadnt made any purchases so I called the bank immediately to find out who they were for, because the charges didnt show up as having any title just an item number. April 26, the bank said that I had been charged for Premiere Pass and Call One unlimited. I hadnt talked with anyone about the call one. they didnt get the 3.95, but I was charged bank fee for something I hadnt ordered. I called the numbers she gave me and I called to cancel the acct. and make sure no other charges would incur. I was told nothing else would come out of my acct.
April28, I was charged two more foee for the same things. I visited the bank and we called them to see what was going on. We were not given any valid respone after about three hours of dispute. I am now trying to find out how to get in touch with their bank to get these charges refunded. I was charged NSF fees sure, but this would not have happened if I was not being charged wrongfully for something I didnt want in te first place.
Aiken, South Carolina
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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This report was posted on Ripoff Report on 05/04/2005 08:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/premiere-movie-pass-and-call-one-unlimited/orange-california-92865/premiere-movie-pass-and-call-one-unlimited-ripoff-sent-charges-to-my-account-that-were-not-141484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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