Report: #525895

Complaint Review: Premiere Whitening - Houston Texas

  • Submitted:
  • Updated:
  • Reported By: anonymous — Houston Texas United States of America
  • Premiere Whitening 15621 Blue Ash Drive Houston, Texas United States of America

Premiere Whitening Total Rip off. This company is just out to take your money! Houston, Texas

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This company is a rip off. I tried to order their product via a free trial and they never sent me anything. I called to follow up and the customer service rep I spoke with recommended I cancel the order because the free trial was ending. I cancelled the order so I wouldn't be charged for the product. The next day $138.27 was charged to my credit card. I called the company back and spoke to a customer service rep. They said they would submit a refund, but it would take 6 weeks.

Meanwhile, I still never received the product. Two weeks later I received a package in the mail from Premiere Whitening. I checked my credit card and sure enough I received another charge. This time for $88.90.

I called Premiere Whitening back and explained the situation to customer service again. They gave me an RMA number to return the product and said they would process a refund, but it would again take 6 weeks. They would not provide me with a shipping account number, so I have to pay to ship the product back.

Because of all the problems I have had with this company I was not comfortable sending the product back via US mail. I had to send it via FedEx, so I would have traceability and a signature.

This report was posted on Ripoff Report on 11/19/2009 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premiere-whitening/houston-texas-77339/premiere-whitening-total-rip-off-this-company-is-just-out-to-take-your-money-houston-t-525895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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