Premium Income Tax I paid this company to do my taxes for 2010 and I waited for my refund only to be told by I.R.S. that they never received my tax forms. Bell, California

Thank you for your info on that last comment, I failed to mention that I owe money on the federal $450.00 I`m getting a refund only on my state taxes. I don`t know how it is in your state, but in California many people know about the extension. I should have stayed with my regular tax man, but by trying to save time and money it slapped me in the face. $80.00 also might not seem like alot of money to you, but to me that`s almost a couple of meals that I could use to put food on the table for my kids. As for the lesson learned, yeah they fooled me once but never again. It`s funny how on their answer machine, they say they are still taking appointments all year. Effin Liars, I tried it myself but to no avail.

Not having anybody waiting to file their taxes on April 18 was not necessarily a sign of a problem.  Most people had filed by April 15, not knowing about the extension, so it would not have been unusual to not have people in line.

Based on the comments you made that you were expecting a refund, then you should refile your taxes.  Apparently your taxes have been paid previously as you have a refund due.  Therefore you will not be assessed a penalty or interest. 

It is a common practice that most tax preparation services close after the tax season ends.  It is unlikely you will find anybody at Premium Income Tax until near 2012.  Take your paperwork to a tax office or CPA that is currently open, or go to the nearest IRS office for assistance.  You are not out of anything except the $80 you paid for the return.  Lesson learned:  Don't use that office again.