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Report: #522098

Complaint Review: PREMIUM WHITE - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Ali — Corning New York U.S.A.
  • Author Confirmed What's this?
  • Why?
  • PREMIUM WHITE Demoine, Iowa, 50321 Internet United States of America

PREMIUM WHITE Dazzle White These people are CROOKS, do not do business withem. They will charge your account without telling you Internet

*UPDATE Employee: Hello,

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These people are scam artists and have so mant telephone numbers and highly automated, efficient and crooked to the core and will charge your account and you can not cancel. They sucker you in by a free trial offer and then subcribe you to all kinds of crap and charge your account. The confirming email was for the correct amount of $1.95 but they charged my account $48.92 and will charge again around $80 and try as I might, I could not cancel all these extra garbage. These free calling numbers are worthless and you can talk to these people who are nice and polite but they have no authority. The system is purposely set up to take your money only. The "Terms and Conditions" Are burried way at the bottom of the page in fine prints and if you go to that link they will tell you some of the bad news and imply you can cancel any time. They said they will have to ship all the products and that I had to return it paying for Insured, track-able return to a different address than the one that came from. If I had not received the phone call from my credit card fraud division, I would have not known to at least cancel all additiona shipment. They enroll you automatically into these expensive automatic subscription. They said they sent me emails for returns and I never got them. I gave alternate email and I still did not get any emails. PLEASE do not giove them your credit card number or do any business with them. THey should be put out of business.

Ali

This report was posted on Ripoff Report on 11/10/2009 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premium-white/internet/premium-white-dazzle-white-these-people-are-crooks-do-not-do-business-withem-they-will-c-522098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello,

AUTHOR: Starlet Simmons - (United States of America)

POSTED: Thursday, November 12, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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