PrepLogic False adveristing on Free Voucher terms Tampa Florida

Hi Kevin, I think I understand where the confusion may have come from. I think there may have been confusion between voucher numbers and gift card numbers. Vouchers are issued by Prometric or VUE to use at their test centers, and we simply resell them. They are what you need on test day to take your exam. Vouchers do in fact have a one-year expiration from the day we purchase them. When we sell them to you, we guarantee that they have between six months and a year until they expire.

What we included with the purchase of a practice exam was a PrepLogic gift card, which you could redeem for an exam voucher on our web site. We asked you to wait 30 days before requesting a gift card so that you could take the time to really use and make the most of your practice exam. After receiving your gift card, you had a full three months to use it on our website to redeem it for your voucher.

Again, it appears that there was a simple misunderstanding. You thought you had your voucher when what you had was a gift card. You just missed a step. You just had to use your gift card to get your voucher. Yes, your gift card is expired now, but if you contact customer service they'll be able to straighten everything out. I know our top notch customer service team was able to fix your billing issue as well. Sometimes buttons are accidentally clicked twice at some point in the ordering process, and the system receives the order more than once.

At PrepLogic, customer service is a top priority. We believe it is our customer service that sets us apart from our competitors. We strive to do the best we can in meeting the needs of our customers, but we're not perfect either. If we make a mistake, or even if a customer isn't completely satisfied with their experience, we want to make things right.

If you ever need to reach us, you can always get in touch with us by visiting preplogic.com/support, or by calling us at 1-800-418-6789.