Prestige Worldwide Moving Utter scam, no refund issued despite breach of contract and no service rendered by company Miramar Florida

DO NOT use this company!!! They are operating a complete and utter scam! We are seeking legal action against this company as well. They withdrew our "nonrefundable" deposit twice, and when I called to address the issue, David stated the refund would be applied that day by noon. The money had not been returned to my account by 3:30. When I called to discuss the issue again, they stated that refunds are only issued on the 1st of the 15th of the month so it would have to be put towards my fee due the day of pick up. I had to contact them 24 hours before my move because I still did not receive a confirmed time of pick up. I was put on hold for 15 minutes initially for them to locate the truck that was "in transit." David

stated that they would be there early morning between 9:30-10, "but they are Latino so it may be after noon, so give them until noon." He later called back that afternoon and informed me that "there was an issue." The truck had broken down and would not be there until Sunday morning. I informed him that as stated in our contract, the only time our move can occur is 08/13/16 due to our leasing agreement with our apartment complex (we had to be out of our apartment by 5 PM on 08/13/16). He eventually was able to "reroute a truck," and stated they would be there on Saturday as originally outlined in our contract. My husband and I began calling the company around 8 AM on Saturday to receive a pick up time, but no one

answered or returned our voicemails. Around 12:30 PM, we received a call from a Joshua in FL stating the truck would not be there until 3 PM on Sunday. He informed us there was nothing he could do and would not issue a refund or any sort of assistance with the issue. He stated that only the second erroneous payment would be refunded despite operating outside the guidelines of the contract (pick up on 08/13/16) and performing no service due to malfunctioning equipment on their end. It is currently 08/23/16 and no refund has been issued. Upon follow up calls on 08/15/16, I was only able to reach sales reps (no customer service help) who stated they could not help me but would leave a message for a customer service rep to

return my call on 08/16/16 after 9 AM. No return call, and I have not been able to reach the representative, Anthony, that performed the initial transaction. When I asked for the owners contact information, they stated "we do not give that information out." My husband and I were forced to rent a uhaul truck very last minute and pack everything in the few boxes we had acquired over the last few months.This process was a complete and utter disaster, and I am disgusted with how this company carries out "business," if you can even call it that.