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Report: #1450314

Complaint Review: Priceline & Kayak - Fremont California

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  • Reported By: shailendra — fremont United States
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  • Priceline & Kayak Fremont, California United States

Priceline & Kayak Kayak redirected to Priceline for the best deal it found on Priceline Priceline systems change the booking in the background withour letting you know. My booking reference 147-534-573-20 Fremont California

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Priceline and Kayak are a Rip off.......

My Priceline  booking reference  147-534-573-20.

Firstly  Priceline  website does the booking which is not in line with what they show you at the time of booking. So for me system changed the room type from Oceanview to partial oceanview on its own. 

Secondly they also said they have the Best price Guarantee but Agoda had  same room for same dates at much lesser price and the difference was more than 10%. Priceline was  not ready to accept that and tried to prove that their system shows their price is cheaper. I even was ready to send the PDF file as proof but they wont accept any file from outside.

Thirdly the website said you are booking a Hotel room with Flexible Cancellation until 12:00 AM on 07/14/2018 (HST) but when they printed the reservation slip it had a different cancellation policy. It said if you  cancel before 23rd Jun they will allow you to cancel without any penalty otherwise you have to pay for the 1st day charges. But I have made the booking on 05th July. This is unethical

I called up the i-800- priceline number and went through harrowed experience where they apologized but were not even ready to fix the mistake in the type of the room. Nor let me cancel without a penalty of 1 night.

Firstly Kayak is at fault for trusting a website which has so many issues.

Secondly Priceline is a cimplete Rip off and will suggest everyone to be very careful with using both these online sites. I am not sure if this is true for the entire Booking.com holding online sites. Priceline was a complete Rip off.

 

This report was posted on Ripoff Report on 07/05/2018 02:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline-kayak/fremont-california/priceline-kayak-kayak-redirected-to-priceline-for-the-best-deal-it-found-on-priceline-p-1450314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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