Complaint Review: PRICELINE MORTGAGE (EverBank) - Jacksonville Florida
- PRICELINE MORTGAGE (EverBank) 8211 Cypress Plaza Drive, Suite 103 Jacksonville, Florida U.S.A.
- Phone: 800-920-1485
- Category: Mortgage Companies
PRICELINE MORTGAGE (EverBank) - www.bankrate.com DELIBERATE, DECEPTIVE, FRAUDULENT BUSINESS PRACTICES Jacksonville Florida
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My husband and I purchased our home in Kailua-Kona Hawaii on August 13, 2004. After selling another piece of property since then, we wanted to reduce our indebtedness and interest rate. Not a complex matter since we just qualified and closed on our home a little over 30 days before. Hindsight tells a different story....
On 9/15/04 we applied for a $300k 1st TD, 30yr, zero points, 5.25%, 30 day lock refinance loan. This new loan includes a paydown of $200k. Current indebtedness is $500k. Our LTV is 43%, FICO in excess of 800, no debts, assets in excess of 2 mil.
For 30 days, I called or emailed almost daily. The loan officer, Dawn Campbell and Stephanie Rossettos, the loan processor were mostly annoyed when I called and/or left messages. Only recently since involving our attorney have phone calls been returned. Previously, it was only at rare times that they returned phone calls.
They practically told me to butt out and quit bothering them. Toward the end they made me feel like a criminal, questioning our "large deposits" even after our personal Wells Fargo banker interceded on our behalf. I did call and send frequent emails because I knew that time was of the utmost importance. I now realize all my babysitting did not matter at all since Priceline Mortgage had their own agenda. That agenda did not include closing in 30 days all along.
On 10/22/04 I was advised by Dawn Campbell and confirmed by her boss, Shane Masters, Internet Sales Manager that I would have to pay an additional $1,125 for three (3) extensions beyond the 30 day lock period. To add insult to injury, I am being charged $750 for refusing to have an escrow/impound account even though we have a 43% equity position. When challenged, I listened to some babble about the extreme risk the lender was taking that we would not pay our homeowners insurance and property taxes by refusing an impound account.
Lack of follow-up, loan processor out sick, Priceline Mortgage waiting until the 12th hour to obtain vital information, asking for the same information over and over again, unresponsive to phone calls, receiving initial loan docs 7 days into the 30 day lock period because they were not send overnight, verifying employment 21 days into the 30 day lock period, verifying closing funds (deposits) at the 30 day mark, claiming not to have received information when we have receipts that they did, requesting copy of appraisal and then charging me $300 dollars for a new appraisal, and other deceptive practices and DELAY tactics were used by Priceline Mortgage.
We of course refused to use "THEIR" escrow or title people. Since initially closing a little over 30 days previously, we were able to save a great deal by going the escrow/title company that did the initial transaction. Our refusal to use "THEIR" people cut into THEIR profit so another way had to be found to make up for this. The DELAY tactic was conveniently turned on to compensate for this shortfall.
I am totally outraged. Making this loan happen has been my full time job. There is absolutely NO doubt in my mind that the delay tactics practiced by Priceline Mortgage are DELIBERATE, FRAUDULENT, DECEPTIVE AND ENTIRELY PREMEDITATED.
It was the website www.bankrate.com that caused me to contact Priceline Mortgage. Does bankrate.com have any responsibility for policing their advertisers? I have written them. They have never responded to me.
All rippedoff consumer must take the time to let the rest of us know. Crooks count on the commonly known fact that only 1 in 5 consumers every take the time to report them.
DON'T GET MAD, FIGHT BACK AND GET WHAT IS RIGHTFULLY YOURS!
Kailua Kona, Hawaii
This report was posted on Ripoff Report on 10/23/2004 07:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/priceline-mortgage-everbank/jacksonville-florida-32256/priceline-mortgage-everbank-wwwbankratecom-deliberate-deceptive-fraudulent-busines-114309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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