Primewholesale.com Tobacco General Order Damaged, missing items, will not answer phone, wont make right, lie constantly to defend their Fraudulent Transaction Internet

I placed an order on October 21st 2016

4 days later I received an email stating one of the items I ordered was not in stock. I went online to find a substitute and the original item showed in stock. I picked a different item and received an email back that that was out of stock also so they replaced it with a 3rd product.

Here is what my order was for:

Here is what i received:

1.) 6 cartons of SMASHED Red tubes. I ordered 15

2.) 15 cartons of SMASHED Blue tubes.

3.) 1 Can light surround!!! What the Hell? when did you all even start selling lighting products.

4.) 0 of the 3   5lb bags of tobacco ordered.

I started to call them 1-888-976-6538 or 1-888-914-0500 to try to explain and this is what i got:

You press either 1 for Sales or 2 for Customer Service "It Don't Matter"

You will go into a queue that states you are now first in line. This will happen 3 times then you will go to voicemail if you’re lucky.

Serious try this.. 1-888-976-6538 or 1-888-914-0500

Thru email i was able to get a response but it is more disappointing then the original transaction. It went something like this:

Them: We need to research this via camera

Me: Thank you

Them: We don’t show a light being packaged we don’t sell them.

Me: It was in the box I have sent pictures.

Them: He didn’t send 2 of the bags of tobacco.

Me. He didn’t send 3. What you may have seen on the camera was the light fixture.

Me. Please don’t make this a horrible experience. I work hard for my money to just throw it away.

Them: Yes we will make it horrible we hate you and all customers that keep us employed.

Me. I am sorry if I did something wrong with this order

Them: SUCKER!

This has not been and more than likely won’t be corrected. They know d*** good and well they got your money and there isn’t a thing you can do about it.

Please feel free to email me for more details or emails of the process I suffered thru so you don’t have to.