Princess Canopy Beds Joanna Lemus Did not deliver extra furniture that was paid for in full. Sent incorrect, poor quality bedding and beds. Internet

I was so happy to see this complaint on the Lemus couple.  They ripped me off in the same manner! It took 2 months for me to get my 1600$ piece of PVC pipes and cardboard flanks they represent as a bed.  I too have yet to receive the missing pillow cases and my purchase was made in 2011 as well!  JoAnna actually threatened me in an e-mail to take off my negative reviews on other sites. Once I told her that I was keeping all of our texts and that it was illegal for her to hold my merchandise as a theat it infuriated her. She Will NOT be wrong friends. Simply look at the variety of sites that complain against her company as I should have and wished I would have. Notice how all the complaining consumers are "liars" or misrepresentomg her and her business.  Everything this person reported is no doubt true because it all happened to me and others if you simpy research this couple. The quality is very poor. The price is very high and the owner has no accountability for herself or her product.

Hello,

My name is Joanna  Lemus and I am the proud owner of Princess Canopy Beds. We have been in business for about 9 years, serving thousands. There are always two sides to a story but unfortunately, this story is maliciously fabricated. Mrs. Montez's story was intentionally written to discredit my company. Of the thousands of beds that we have sold here and abroad, we have never had anyone say such vicious lies about the quality of our beds.

Our beds are manufactured from HDF (High Density Fiberboard). We use HDF because it is the only product that can be baked in an oven at high temperatures. The sap draws to the surface when using other materials.  The process of oven baking is used for applying a uniform sheet of powder coating color. Wood powder coating is a relatively new technology that gives the desired surface, in this case our beautiful beds, an even hard  uniform glaze. Mrs. Montez's husband is in the construction business. That being said, his knowledge of wood surfaces must be unquestionable. Especially, in the construction trade where dealing with wood or wood type surfaces like HDF/MDF is done on a day to day basis.  For Mrs. Montez to say that we sold her a "particle board product" is undeniably naive (in reality, intentionally malicious), i.e, coming from a household were construction is the main business? As you can clearly see, we know our product. We deal with our product on a day to day basis. We have an intimate knowledge of the products we use in the manufacturing of our business, because it is our business, to know what we are doing and have been doing for 9+ years. 

The canopy poles we use are made from construction grade white 1 inch square acrylic. These poles are manufactured for us by a leading manufacture of plastic products in the USA. We only sell quality manufactured goods. Mrs. Montez' allegation that these poles broke while opening and closing a curtain is beyond absurd. The curtains weigh no less than a few grams each. These poles are made from construction grade 1 inch square acrylic. When you put her allegations against the facts of what we use, it does not makes sense to believe that upon opening our light weight fabric curtains it would brake our acrylic poles? Her allegations are unquestionably malicious and intended to discredit our business.  Her allegations defy scientific reality and common sense. Her allegations are intended to discredit our company, our good name, and basic scientific reality.

Mrs. Montez' charges that we sell bedding in particular, comforters that have no batting is ridiculous.  I use a medium loft batting that she was displeased with.  Most certainly, we put batting into EVERY comforter.  She claims that she did not receive curtains, or ties.  She did in fact receive these items, yet she was displeased with the colors that Princess Canopy Beds selected for her 2 CUSTOM ORDER beds (one pink/brown  and one blue/brown)  I offered to redo the work free of charge, but that she would need to supply the 5 yards of fabric per bed in the color of her selected shade as a redo was not needed a 3rd time.  She refused this option thus, I could not help her.  Her final claim that she did not receive the items was a total lie, a fabrication to discredit our good name!

The FACTS:  Wendi and Ron Montez are disgruntled past friends that have had a falling out with us.  They have made it their goal to destroy our business name.  They received 2 beautiful beds with bedding for a VERY low price of $849.  We gave them one entire bed for FREE!  In return, this is what we get from Wendi and Ron!  I find it disheartening to find lies spread on the internet about us, especially when they have been fabricated to bring discredit and a bad repute to our hard earned reputation. We offer quality, well manufactured, beautifully designed beds for princesses all over the world. We have been doing do for 9+ years. Every customer receives kind and thoughtful advise. We go the extra mile to satisfy even our most discerning customers. We have tried to make it right with the Montez's. They have refused. Worse they have gone on a vicious mission to discredit and malign us on the internet. As you can see the their accustations do not line up with the facts.