Priority Automotive Group Priority Volkswagen Dennis Ellmer, President and CEO When they give you a We Owe slip, that's exactly what they mean because they have no intentions of paying what is owed Chester, Virginia

 I finally got the floor mats for my Escape. After I posted the last update, I emailed the GM of the dealership to let him know I had updated this post and had written another. The GM replied that the mats were ordered and received in 4 days and were waiting for me to pick them up in the parts dept.

 I went there to pick them up and the mats that were placed in front of me were $10 Wal-mart mats that weren't even for an SUV. C'mon now...if you are going to be that cheap, at least get mats for an SUV. 

 So I laughed about seeing them and asked where the GM was so I could confront him about it. I was directed to the sales floor where I ran into the finance manager that I signed the papers with when I bought it. I explained why I wanted to see the GM and he took me to his office and went to look at the mats ( I had left them on the parts counter). He came back a few min later and told me that some Ford all weather mats were now on order.

 I went there today after the parts dept called and I was given a box of Ford all weather mats for my Escape....FINALLY!

 So, I want to thank Chris in the Finance Dept, I will gladly buy a car from you again, and I would like to thank Tim in the parts dept, He was very professional and called me when the mats came in, just as he said he would. I also want to thank Ripoffreport.com for being here for the consumer to post their issues and get resolution

After I filed this report, 2 days later I get a call and an email from the GM of the dealership apologizing for the mistake and his promise that they would take care of  the issue. I know someone read this report because I was asked what color the interior is. where it was never asked prior to this.

After providing the info I received an email a few days later saying the mats had been ordered. Well, 30 days later.......NO MATS!!!!! Priority VW, listen.....if you can't get the mats offer me up something else....I could use a bug deflector and some vent visors. I guess it's time to to post my report on another review site.....

 I got the impression that they were going to cut the check that day ( or a day or two later). I would not have minded if they had told me that it would take  a few weeks.. just be up front!

They have told me twice that the floor mats are on order... suuuuure they are. If you are going to lie to me, at least make it seem like you are trying and ask simple questions like what color my carpet is.

I think they kept blowing me off figuring I wouldn't keep after them over this. I will email them to remind them and point out they are now on ripoffreport.

I get the feeling that either:

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  They flat lied about the check getting written
  
  
  
  
  
  
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  Or you missunder stood what was meant by process the check tomorrow

At our dealership ( unrelated to these guys ) it is possible, depending on the day the check requisition is generated to the day the check is actually in the mail has been known to be as much as 45 days.





100% legit, just slower than we like, our target is next monthly check run on the 15 th of the month regardles of request date.





So expeect the cheque 30 days or more after you requested payment with paper work. 





As to the floor mats, keep after them.