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Report: #1129532

Complaint Review: Privacy Matters 1213 - Omaha Nebraska

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  • Reported By: AnneK — Dallas Texas
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  • Privacy Matters 1213 9500 West Dodge Road Omaha, Nebraska USA

Privacy Matters 1213 Account creation fail and asked for 2nd credit card although first card was valid Omaha Nebraska

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I read a comparison of credit reporting services, this looked like what I needed at a good price. Went to the web site to create an account. I entered credit card information and recevied an error:


Please verify the following information before we continue with your request.

  • This credit card cannot be processed at this time. Please try another credit card.

I was stunned, fearing my account had been hacked, I logged onto my credit card site only to find in fact, a charge had been submitted, a temporary pending charge as follows:

 Trans Date    Type   Description    Amount   
  03/10/2014   Pending MVQ*PRIVACYM  


I called the 800 number, told the call center rep  I wanted my credit card info delete. I got a discussion that my account had not been created, the pending charge is standard, blah blah blah. I told him, my isssue is not with the pending charge, my issue is that I received a message that the credit card number could not be processed, when in fact it was processed, and I want my credit card info to be deleted. He was stuck on the script, I asked for a supervisor, and spoke with Keisha.  She has the same script, the credit card number pending charge is standard, it "drops off" after the account is validated. I told her same story, I don't care about the $1.00 charge, I care about the storage of my credit card number and want assurances its been wiped from your database. She told me, credit card number is not stored. I build call center systems, and know better. I asked her, how do you bill then, by magic? Of COURSE you store the credit card number!  I asked if Privacy Matters or a 3rd party perform the billing, her needle was stuck on "pending charge drops off we don't keep credit card data". Apparently this is billing by magic. I have a dispute on the charge, will watch this closely as I have seen numerous complaints that this company tends to bill without cause. 

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