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Report: #204170

Complaint Review: Privacy Matters - Experian - PrivacyMatters - Internet

  • Submitted:
  • Updated:
  • Reported By: Yuma Arizona
  • Author Confirmed What's this?
  • Why?
  • Privacy Matters - Experian - PrivacyMatters privacy matters.com Internet U.S.A.

Privacy Matters ripoff Experian's website automatically enrolled with a company called Privacy Matters they continued to take the money out of my checking account Internet

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Last year I went to Experian's website and the site asked if I wanted a credit report for $1.00. I clicked yes and submitted my debit card information.

I did get my credit report but then was automatically enrolled with a company called Privacy Matters.

Privacy Matters started to bill my $14.95 a month and I never caught it. I never caught it because nothing was ever sent to me, I got no emails, I got no letters, welcome packets, follow up material or any kind of reports.

Silently they continued to take the money out of my checking account until one day I logged up into my bank account information to look into a cashed check and there it was a charge for $14.95 for Privacy Matters. I called Chase bank and they kindly gave me the number for the company. When you call the company has a very long wait time to speak to customer serive. I put the call on speaker and proceeded with my work for 15 minutes. Finally, someone spoke to me on the phone and explained that I had "signed up" once I clicked on the credit report for a $1.00 and yes in fact they had been billing me for their "services", what services I asked the girl stated that if anything should go wrong or unusual with my credit that they would notify me that is the whole premise of the company.

I continued to call back and write and speak to supervisors for about a week and finally spoke to someone who knew what she was doing and she set up a credit of $14.95 for the 10 months I had been paying for "nothing".

Yesterday in the mail I got a $4.00 check that stated "As a welcome to Privacy Matters, we would like to extend an offer from 24 hour protect-plus, I called the 800 number provided and stated I wanted nothing to do with that company or Privacy Matters, the girl stated unless I cash the check, there was "no way" I could be enrolled.
Let's hope not.

Lorraine
Yuma, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/02/2006 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/privacy-matters-experian-privacymatters/internet/privacy-matters-ripoff-experians-website-automatically-enrolled-with-a-company-called-pri-204170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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