Private Residence Club Puerto Bahia Villas & Spa doug@theprivateresidenceclub.comkarem@theprivateresidenceclub.com This Timeshare Company Promised to Sale our Existing Timeshare as to Pay Off New Balance. IT DID NOT HAPPEN!! THEY LIED!! Riviera Nayarit Mexico

 Consumer Complainant

COMPLAINT:  TIMESHARE SCAM

 TIMESHARE COMPANY NAME AND ADDRESS

Private Residence Club Puerto Bahia Villas & Spa

Cruz de Huanacaxtle, Riviera Nayarit, Mexico

Contract Number:  PRC-2423

 While vacationing this summer in Puerto Vallarta, Mexico we were approached by a representative from this company.  He persuaded us to come to a timeshare presentation on July 23, 2013.  We went to the presentation and were introduced to Doug Lockett the Sales Manager doug@theprivateresidenceclub.com.  He convinced to us to buy their product “only” because we were told they would buy our other timeshare and the proceeds would come to us to help defray any balance we would have with them after the sale.  Also because we could get rid of the yearly maintenance on the old property and only worry about paying their maintenance “if” we decide to use their property.

 He went on with a “sales pitch” that they would sale the other property and by November 2013 we should receive a check in the mail from said “sold” property.  Well that did not happen!!  I contacted the Services Manager on November 6, 2013 to see how things were going with the sale and if the money would be come soon.  He went completely crazy on the phone, stating, “We did not promise to sale your property for you.  It is not in your contract.”  I said, “I haven’t even given you the contract number, and we just got on the phone, so how do you know that?  He asked, “What is your contract number?”  That’s when I know we were had.  We have not been able to resolve this with the company because they have been belligerent and evasive deny everything.