ProAutoTronics BCM Computer defective, company will not accept return Internet

What he says is true in that it took awhile because it was deemed that I didn't need a BCM module, it was a wiring issue. When I called to explain this, I hadn't even opened the box they shipped to me. I fixed the wiring on the van that had the issue and it started, ran and the functions that were not working started working again. I then noticed some issues with the dashboard, so I took it to my local dodge dealer and had them look at it. They told me that the BCM did have some issues and that I needed to replace it. I asked them for a quote and they told me $875 for the BCM plus a $500 core charge + $110 labor for replacing and programming the BCM. This was for a new part from Chrysler. I told them that I had a BCM that I ordered and that it was guarateed good. They said they would install the part for me at their standard $110 an hour, which took 2 hours for them to install and attempt to program it. They called me and said that the BCM would not take a program and that it was bad. I had no option from that point but to have them put in a new one at the original quoted price.

If they dispute the price quoted by Chrysler, I would direct them to call Larry Roesch Dodge in Elmhurst, IL and ask them for the price quote. The original part number from my van comes up as an AB revision which has been superceded by the AE which is priced at $875 from the dealership.

Proautotronics does not stand by their product. They conveniently ripped me off and told me to sell the part on ebay. Why would I sell a defective part on ebay intentionally?

This customer did order a BCM module from us in JANUARY, as he has stated. We did inadvertently send him out the wrong one by mistake, which he notified us of and we immediately sent him the correct module that he had ordered. The month of February went by and then into the second week of MARCH he called us saying he wanted his money back, that the module was ineffective.

Our website does state our return policy (www.proautotronics.com), which doesn't consist of any return that is well over a month after ordering the part. In fact, purchasing any electronic part, including modules, from about any dealership is always a final sale. Being a former mechanic, he should know that.

Modules are only sent out if they are in working condition and match the part# off of the customer's old module. The customer's BCM was not a faulty part when it was sent to him. Perhaps there could be other issues with his vehicle. We have never heard of a Dodge dealership quoting/charging over $1000 to replace a Dodge Town & Country BCM. We are always willing to hear customers concerns and, in some cases, give them the benefit of the doubt. However, after the duration of time that had elapsed with this customer, and because the part in question was deemed to be in working condition, his item is a final sale.

Our company has many, many satisfied customers, consisting of private individuals, mechanics/garages, and even some large dealerships. We continually receive very positive feedback from customers.

Tim
Proautotronics.com

This customer did order a BCM module from us in JANUARY, as he has stated. We did inadvertently send him out the wrong one by mistake, which he notified us of and we immediately sent him the correct module that he had ordered. The month of February went by and then into the second week of MARCH he called us saying he wanted his money back, that the module was ineffective.

Our website does state our return policy (www.proautotronics.com), which doesn't consist of any return that is well over a month after ordering the part. In fact, purchasing any electronic part, including modules, from about any dealership is always a final sale. Being a former mechanic, he should know that.

Modules are only sent out if they are in working condition and match the part# off of the customer's old module. The customer's BCM was not a faulty part when it was sent to him. Perhaps there could be other issues with his vehicle. We have never heard of a Dodge dealership quoting/charging over $1000 to replace a Dodge Town & Country BCM. We are always willing to hear customers concerns and, in some cases, give them the benefit of the doubt. However, after the duration of time that had elapsed with this customer, and because the part in question was deemed to be in working condition, his item is a final sale.

Our company has many, many satisfied customers, consisting of private individuals, mechanics/garages, and even some large dealerships. We continually receive very positive feedback from customers.

Tim
Proautotronics.com

This customer did order a BCM module from us in JANUARY, as he has stated. We did inadvertently send him out the wrong one by mistake, which he notified us of and we immediately sent him the correct module that he had ordered. The month of February went by and then into the second week of MARCH he called us saying he wanted his money back, that the module was ineffective.

Our website does state our return policy (www.proautotronics.com), which doesn't consist of any return that is well over a month after ordering the part. In fact, purchasing any electronic part, including modules, from about any dealership is always a final sale. Being a former mechanic, he should know that.

Modules are only sent out if they are in working condition and match the part# off of the customer's old module. The customer's BCM was not a faulty part when it was sent to him. Perhaps there could be other issues with his vehicle. We have never heard of a Dodge dealership quoting/charging over $1000 to replace a Dodge Town & Country BCM. We are always willing to hear customers concerns and, in some cases, give them the benefit of the doubt. However, after the duration of time that had elapsed with this customer, and because the part in question was deemed to be in working condition, his item is a final sale.

Our company has many, many satisfied customers, consisting of private individuals, mechanics/garages, and even some large dealerships. We continually receive very positive feedback from customers.

Tim
Proautotronics.com