ProCollect, Inc. Rudest, most inconsiderate company, Dallas Texas

I received a notification from this company well over six months after evidently an unknown utility bill and cleaning bill emerged at my son's college apartment after a proper walkthrough and checkout. Six months later when ProCollect makes contact with me, I immediately got in touch with the apartment complex and with ProCollect to resolve this issue. I was assured that the account would be marked as paid in full and that there would be no affect on my credit score. This is evidently not the case, seeing that my credit score has dropped from 840 to 780 because of this incident.

I have called ProCollect multiple times following my initial contact with them to resolve this issue and get no further than receiving a curt response from their agent(s) telling me that they have done all that they can do and I should just hire a credit counselor, and then they hang up. They say they don't hang up, but they put you on hold and ultimately the call is dropped. Their staff is absolutely the rudest set of individuals in a company that I have ever dealt with. I am afraid there is absolutely nothing positive that I can say about this company.