Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #404296

Complaint Review: Professional Bartending School Of Nashville - Nashville Tennessee

  • Submitted:
  • Updated:
  • Reported By: smyrna Tennessee
  • Author Confirmed What's this?
  • Why?
  • Professional Bartending School Of Nashville 2710 Old Lebanon Pike Nashville, Tennessee U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Well I just wanted to let everybody know that if you think that bartending would be a good way to make a living, it probably is but you better know some facts before entering the Professional Bartenders School of Nastyville. First off a little about myself. I moved from Las Vegas Nevada where I had resided and worked in the Casino industry for over 12 years as a Casino Table Games dealer and as a Table Games Supervisor. So I think I have a pretty good grasp of customer service and how to handle myself in a fast paced environment. I also in 2006 was awarded the Las Vegas Chamber of Commerce Excellence in Customer Service award. I also had the pleasure of working next to some of the best bartenders that the industry has ever seen. So not to run on about my resume, but when you read about my experience at this P.O.S. school you'll know why I went into the details. Well first off I joined the school after about 5-6 months of having a hard time finding a job in the Nashville area, I felt that with all my customer service and managing experience that I would easily land a job in Tennessee. Not the case, I soon learned that if you are not from the south then your applications get VERY overlooked. But I'll leave that for another discussion. So I made an appointment to meet with there administrator to discuss maybe going to their school. I went into much detail with this person and explained my qualifications and the fact that times were getting so bad finding a job that I needed serious help. In fact I also explained that I had to borrow the 535.00 just to go to the school. She then looked at me with ALL the confidence in the world and told me that they had plenty of places looking for someone just like me, I am 43 years old and a white male. She told me that the HIGH END places did not like hiring young kids with tattoos and endless piercings. She said that places like the Radison and Emassy Suites loved my type of person. She also brought in the Director David and she explained to him my hard times and he again reassured me that all would be fine and to trust them, they had plenty of places for me. They said that after I graduated that they would work with me one on one and never stop till I'm employed. YES!!!!! I am in the right place! WRONG, read on. So I showed up all pumped and excited for class ready to make the best bartender in Nashville! My instructors name was Randy, Randy is the first and last word on job placement assistance in this school. So if Randy doen not like you, you could be Tom Cruise in the movie Cocktail and be out in the cold. But anyways we learned to make all the drinks and practiced all of them after each lesson. I was doing great! In order to graduate you have to be able to make 12 drinks in 8 minutes. You also had tests at the end of each week and I aced them all. I knew I was in trouble with Randy when he started making stupid comments about bartenders responsibilitys and how a bartender would never overserve a customer no matter how much that customer tipped. Yes folks I went off, I've forgotten more about this situation that he will ever know, remember where I'm from and what I've seen from not only bartenders but cocktail waitresses. If you are a big tipper in most cases you can drink yourself into a coma. Lets not get into drunk driving deaths statistics. So he and I went back and fourth over this for a couple of minutes and after that I knew I was doomed. Randy for starters is supposed to be this great bartender but I've got news for him. In a tipped industry attitude is everything and he does not have a personality. Trust me those who can do and those who cant teach. So back to class, I was making 14-16 drinks in my alloted time and I was one of the fastest in class. I even had Randy in front of me watching me kick butt. So on the day of our final exam I was ready for the written final and the speed test. I was pumped! First off I passed the written test and awaited the speed test. Randy then asked who would like to go first, and guess who jumped up first, yes me. So he came over with his stop watch and clearly stated what we had to do and he would control the stop watch. So he said go and before I could even start to pour my first drink he started yelling at me "what are you doing" I was puzzled, where was this coming from. So I figured since it was the final maybe it was going to be more challenging. But he kept on me and I made 11 drinks instead of 12. Not the end of the world, Id get another chance. Next up was two of the girls, now these girls were a train wreck, they never made more than 6-7 drinks since day one all the way up to the last day. But they were young and pretty girls. Randy was obviously smitten to say the least. So I was thinking after my speed test that they would be toast! So they step up there and he says go, OH MY GOD they were fumbling everything and not a word! I then spoke up and said "whats this"? The guy next to me said the same thing as he was taking his test the same time I was. Randy also kept stopping the stop watch everytime they messed up. I pointed that out and he got pissed. I'm sorry but I got paid a lot of money over the years by multi billion dollar companys to be an observer. I've caught many many cheats in Las Vegas and I cant help it if I clearly saw what he was doing, CHEATING! I was also keeping a stop watch on the girl also and the guy next to me knew I was also . I was fair and she failed bad, but Randy let her fumble to make 14 drinks. He said she did it in 8 minutes but I had 14 minutes. He then deballed me in front of the class after the girls speed test, and again I knew I was doomed. Needless to say I passed and he then proceeded to piss and moan during our graduation ceremony about what I caught him doing. This man is not worthy of his ego and is in charge of job placement. I after this happened went to the Director and explained what was going on and he talked to Randy and well needless to say, it's been 6 months since my graduation and I havent heard anything. I've called and sent countless emails asking for help to get no response accept to be told that I'm a very gruff and rude individual. No, I'm a professional and I've got plenty of backup on that one. If I was so rude and gruff then how is it that I made it in the tipped customer service industry for over 12 years?? And I have references and a resume that have earned me plenty?? Randy is a n**i and a horrible human being and should be sent back to the bowling alley bar where he belongs. I also want a refund for the misrepresentation and false promises made to me. By the way all the "good looking" girls all had jobs that Randy got for them inside of the first week of graduation and every job I went out on I emailed Randy and told him where I was applying and never got a call back. HMMMM. I then realized he was calling them and down talking me. I found out. And again the Director David would rather call me a trouble maker than investigate the real problem. Give me my money back!!!

Todd
smyrna, Tennessee
U.S.A.

This report was posted on Ripoff Report on 12/23/2008 10:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/professional-bartending-school-of-nashville/nashville-tennessee-37214/professional-bartending-school-of-nashville-job-placement-assistance-my-a-nashville-tenn-404296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
1Employee/Owner

#4 UPDATE Employee

Postscript-What Really Happened

AUTHOR: Randy - (USA)

POSTED: Wednesday, October 21, 2009

I typed my rebuttal last night in a hurry and didn't proof read it (excuse the typos. In the first paragraph, the word 'claim' should be plural; in the third to last paragraph 'owner OF manager should say 'owner OR manager; the plural of n**i is Nazis, no apostrophe needed; etc.  There are probably more) and I left out something that I want to be clear.  My response to Todd's charges were not encouraged by the Professional Bartending School, and are not intended to be a defense of that entity.  The Professional Bartending School's response was written by the director, which you've already probably read.  My defense is a personal response to a very personal attack of my character. 


Randy 

Respond to this report!
What's this?

#3 UPDATE Employee

What Really Happened

AUTHOR: Randy - (USA)

POSTED: Tuesday, October 20, 2009

This is Randy, the alleged n**i and main subject/victim of Todd's written assault.  Since he attacked my character in a public forum, I'll respond in kind.  I'll refrain from name-calling; I'll just address each of Todd's claim as I see it.

Todd's resume is irrelevant.  He worked at a casino table, not as a bartender.  He says "Not to run on about my resume."  Too late. And he says I'm the one with the ego.  I don't care what customer service awards he's won, it's pretty obvious from his report what his personality is like. Working around bartenders does not qualify you as a bartending expert anymore than hanging out in bars does. 

I don't have the first and last word in job placement assistance.  The prospective employers do.  I can't make anyone hire anyone. 

I never said that bartenders never over serve.  I said that according to the law they shouldn't.  Todd didn't mention that he started this debate during a 5-hour state-mandated responsible alcohol service class.  I mean, the name of the class is ServSafe.  The basic focus of the class is to not serve intoxicated people and to not serve people under the age of 21, and what can happen if you do so.  With this in mind, Todd, in the middle of the class in front of 30-35 people taking their,and I repeat, responsible alcohol service class, started the arguement that it's ok to serve people who are obviously drunk as long as they are tipping you well, prefacing it like everything else with "That's what they do in Vegas." To attempt to disrupt a responsible alcohol service class with this type of arguement is stupid almost beyond belief.  I of course was not going to waste the time of the other students by engaging him in a debate, so I stated abruptly that over serving is illegal in Tennessee and continued on with the class.  He apparently didn't like the shortness of my response, but his comments warranted nothing more.  He also states in this context "Remember where I'm from."  I don't know what that means.  I guess he's again implying that because he's from Vegas he knows better than anyone who isn't.  And I have an ego problem.

The girls he refers to as "train wrecks" were no such thing.  They scored higher than Todd because they did better, and he didn't like it.  They both are in fact pretty, smart, and fun. Both are in their mid-30's, not quite the kids that Todd is implying. They both also would have nothing to do with Todd in class, and there was an obvious mutual dislike, which Todd can't refute since he resorted to calling them names in his rant that anyone can now read.  I did like both girls, and still do.  Not in the way Todd suggests though.  I get along and have fun with the majority of my students, and it's really a fun two weeks here for most people.  Todd, however, didn't seem to have a lot of fun.  In fact, people in class requested to not have to work with him.  The main complaint was that he was trying to boss them, and was trying to correct them when they were actually doing things right.  I observed this happening  myself, and had the group exchange partners.  As far as the speed test goes, no one works with the timer off.  When I asked Todd what he was doing at the start of his speed test, I stopped the timer because he was messing up.  I don't just run the timer for 8 minutes while people fail.  There isn't time for that.  If the timer is stopped, it starts immediately when the test resumes.  The girls did not get any extra time to do their tests any more than Todd did.  Todd doesn't like them or me, and in his zeal to paint me as a cheater, he makes a totally unrealistic and virtually impossible claim: that I added 6 extra minutes to an 8 minute test.   There's no way that could happen without it being completely obvious to the entire class.  It doesn't even make sense to give someone 6 extra minutes to make 2 more drinks than necessary.  You either make 12 and pass, or less than 12 and don't pass.  Why would anyone let someone have that much extra time after they had already passed? Nobody would. 

Todd is leaving out a pretty important fact.  He didn't, as he claims, pass his speed test on his second try, which is all anyone is supposed to get.  He did worse the second time, and he should have had to come back the next week to try again, but I felt sorry for him and gave him an extra try, which he passed.  So the person who received special treatment actually was Todd.  That pretty much defines irony.

I am not, nor have I ever been, associated in any way with the n**i party.

I have never worked in a bowling alley bar.  I would not be opposed to it though, and I certainly don't think I'm too good to work in one.  Todd obviously thinks he is though.  Again, I have the ego problem.

Todd uses the original and well thought out cliche "Those who can, do, and those who can't, teach."  What if I do both?  I by no means think I'm anything special, but I did manage to keep the same bartending job for 5 years while also working here at the school.  I reason from that that my boss thinks I'm ok.  But since Todd prefaced his statement with "Trust me,' it must be so.  If you say so, Todd.

I also never called Todd's prospective employers to "talk him down."  It would not benefit me in any way.  Todd not getting a job would just mean more time spent dealing him.  It would be to my benefit to have Todd employed.  It's pretty obvious that Todd doesn't really mean this statement.  After all, he goes on and on about every other perceived injustice, yet of this one, which would seem to be the biggest injustice of all, he only says "I found out."  That's it?  "I found out?"  No ranting and name calling?  That's completely out of character.  If he really believed that had happened, he would be screaming about it.

A lot of people from the North get jobs in the South.  Half of the Nashville area are transplants, many from the North.  It couldn't be Todd's charming personality that keeps people from wanting to hire him.  It must be that the whole Southern United States of America is prejudiced against him.  Perhaps we're all n**i's.  I'm from Iowa by the way.

It's job placement assistance.  As earlier stated, I can't give jobs to people, only job openings.  Todd had access to the same jobs everyone else had.  The people who get hired do so because the the bar owner of manager sees value in them as a bartender, not because they aren't Todd.

Finally (I think and hope) Todd left out what I feel is the most important fact of all.  After graduating, he got a bartending job.  His leaving this out of his ramble is, to me, the greatest indicator of his honesty and integrity.  He found the opening just by walking into the bar (many people do),  but of course without any experience he would never have been hired if he hadn't attended bartending school.  He quit his job though, without bothering to leave a notice, leaving the bar owner with no bartender.  I would say I guess that's how they do things "in Vegas," but I know better.  Todd told me that the reason he quit was because there was a fight and he had to break it up himself.  Some big-shot Vegas bartender.

In summary, Todd came to bartending school, graduated, and got a job. Now he wants his money back.  Why?  Maybe that's how life is "in..." no,  I'm not going to say it again.  I'm done. 

Randy      

 

 

Respond to this report!
What's this?

#2 Consumer Suggestion

Look, the two of you...

AUTHOR: ReactorCore - (Canada)

POSTED: Monday, July 20, 2009

Firstly, David... The boy's got some kind of beef. You've posted your contact number, but to be honest, sir, I would be far more impressed if you personally invited the complainant to contact you personally to see if an amicable solution can be reached to, if nothing else, retain what you claim to be a peerless and spotless track record of "no complaints".

I'm not supporting nor negating his story, that's not my place and I wasn't there, just to let you know I'm trying to be fair between two obviously agitated parties.. Don't worry, he'll get his turn, as you'll see...

Todd... Look man, I don't know what's the norm in L.V., but over-serving a customer alcohol is actually illegal in some places. Where I am, there's a program enforced by the government called "Serving it Right". It calls on the bartender (or any other person in charge of the flow of alcohol) allows a patron to overimbibe, they and/or the company which employs them can be held 100% liable for any mishaps to that person or performed by them. You lose your job (at the very least) and the establishment stands to lose it's liquor license and possibly wind up in court. To be brutally honest, and as much as you may not like the concept, you should have let that one go. Hell, if you *have* to look at it another way, if you want to run the risk and NOT apply what you're told in that regard outside of classroom walls/time, it's your funeral. Suck it up with a smile while saying "B.S." in your head and then do what you want. People in the service sector have been pulling that crap off for years.

As for Randy the "n**i" (lol.. Godwin's Law), I've found over the years that there's a bloody clown in EVERY workplace and teaching environment. NO EXCEPTIONS. You may have gotten a bad apple in that case, and that's something that you should bring up with David when and IF you contact him (especially that time cheating for the tittays thing).

David seems to be concerned with his company, and rightly so... it puts food on his table and a roof over his head. Also, rightly, you're concerned about your future too (aging in the job market is NO fun), so at least in that, you have some common interest and that's probably where you should both start from. it's easy to get butthurt when things don't pan out the way you'd like, believe me, I know. I'd suggest you make yourself one of those drinks you learned to make real good, make it a double, take a deep breath, RELAX, get on the blower and get this cluster sorted out. Who knows? You could come out with a placement you want, and David could assure other RipOffReport.com readers that his sterling reputation is in no peril.... Everyone wins, right?

You may still not like each other at the end of the conversation, but some sort of amicable solution may be found anyway. Hell, get David to pop a 6-pack while you have your convo, and you could wind up best buds with his rep intact and you with a good placement and a hearty handshake. Just... lose the rage, dudes.

Also, Todd... learn2paragraph, it makes reading your stuff less painful.

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

Professional Bartending School has 18 years of No Complaints!

AUTHOR: David "the Director" - (U.S.A.)

POSTED: Monday, July 20, 2009

I am David Edwards, the Director, at the Professional Bartending School of Nashville. In 18 years of operating the school, we have never had one complaint filed with the Better Business Bureau. Half of our students a year come from referrals. Otherwise someone attends our school and gets a job and then tells their friends about us. We have won the Nationwide School of the year 11 years out of 18 years. Check out nashvillebartendingschool.com for further information.

I guess out of 10,000 past students, this is the first time I've read anything negative about our school from a past graduate. I can tell you that this guy hasn't repeatedly contacted our school or I would have dealt with him and know who he is.

Our school has Professional in the name. This guy is not professional. Read his complaint. He wanted to argue the point that bartenders should serve alcohol to drunk people because it happens all the time. That doesn't make it right. He blames everyone from cute girls getting the jobs to not being from the South as what kept him from getting a job. He hasn't got a clue! His problem is that he has a bad attitude. No one is going to hire a guy who uses words like n**i's, etc.

Our school has two missions. One is to work with each student until they graduate and two, work with every past graduate until they get a job. In the time it took this guy to mispelled this bogus report, he could have called me and I could have helped him. I appreciate all of the intelligent people who can read through this crap this guy posted and realize it's not true. Thank you! David Edwards (615) 885-5800 or 1-800-Bartend. We care about all of our students. I put my life into this school!!

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now