Complaint Review: Progressive Air Systems, Inc. - New Port Richey, Fl Florida
Progressive Air Systems, Inc. Did not stand behind their service New Port Richey, Fl Florida
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This is a complicated situation so I will try and make it as brief as possible. I had work done from Progressive Air in July of 2018. All seemed well until there was a leak in the garage in September 0f 2018. It all went downhill from there. This was at a rental property and both service calls were overseen by my neighbor who is a retired AC professional. He told me that a piece of pipe had been replaced in July and he had been shown the piece replaced by the technician and was told it had to be replaced because of a clog.
The September technician told the same neighbor that the pipe had not been glued properly causing the problem and that it takes a while for the problem to arise.
Long story short, the company first denied ever replacing any pipe, ( The invoice also did not show it, and I only received that later by e-mail) then they changed their story and said that something had been replaced but it was in a different area of the pipe and they had nothing to do with it. So they are saying that even though they never replaced any pipe, they know that the new problem was not in the same area...Makes no sense at all.
From day one, all I have received is denials from this company. I also made a complaint with the BBB and the lastest response I got from them was that they wanted to send over a supervisor to access the situation, BUT THEN, they immediately in the same correspondence denied any responsibility without ever having sent the supervisor out. They repeat over and over how highly trained their technicians are, but the September technician had to borrow duct tape from the neighbor because he had none on his truck. Highly trained...I think not.
They lately have said ( only said that recently, never mentioned it berfore) that their technicians do not carry pipe on their trucks. What kind of company comes to do a repair without the supplies to do one.
They also accused me of having work done by another company or private individual and trying to blame them. I have had a tenant there for two years and she can attest that no other work was ever done. This made me furious
This company is very shady and unethical. They absolutely refuse to take responsibility for their mistake and I am left with a damaged garage ceiling.
I chose them because they had good reviews. I can only speculate how they got those reviews. After my experience, it is obvious that it is company policy to do anything to avoid admitting a mistake and taking responsibity.
This report was posted on Ripoff Report on 10/04/2018 08:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/progressive-air-systems-inc/new-port-richey-fl-florida-34668/progressive-air-systems-inc-did-not-stand-behind-their-service-new-port-richey-fl-flor-1463495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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