Prom Belle a.k.a. prombelle.com They delivered a dress with a large red mark and refused to allow my return within the guaranteed 7 day window Internet

My fiancée purchased a white dress from this company. The dress was delivered with an obvious red mark on the material. We took pictures of the flawed dress in the box and contacted them the same day it was delivered. Not only did we need to contact them multople times to get a response, but they refused the redund stating it wasn't shipped with the mark on it (like we love buying dresses, drawing on them with red pen, and then returning them same day).

We have sent multiple emails asking to return this product at this point, and while they have conceded that the flawed product 'may have been' there fault, they still refuse to accept the return and are currently asking us to try to remove the mark ourselves.

You cannot advertise a 7 day guaranteed return policy and refuse to honor it. Don't do business with this ripoff website--their products are cheep and they treat their customers like garbage.