Prometrics FLACNA Prometrics I applied and paid $155.00 for a Cna exam in Florida with Prometrics. I then found out I have a current Cna already in Al. I requested a refund before the background check and Test date was scheduled.  Pensacola Nationwide

Prometrics FLACNA Prometrics I applied and paid $155.00 for a Cna exam in Florida with Prometrics. I then found out I have a current Cna already in Al. I requested a refund before the background check and Test date was scheduled. When I asked for a refund , Jordan whom stated he sent me a response the 6th of June in fact had not responded to any of my emails, when I finally insited I speak to an actual person they were awful. I was told my refund was denied because of their policy, but failed to share with me the exact policy that states this. The refund policy I read on their page states cancellations happening before the test is scheduled are refundable, but still they denied mine.

On May 4,2017 I went online and applied to take the Cna test in Florida with Prometrics, I planned to transfer it over to Alabama, the State I live and work in. I was notified by Al that my Cna had already transferred here in 02....oops my bad! I had read the refund policy prior to paying the $155.00 fee and as long as I cancelled before the test date I would receive a full refund. Two weeks later I contacted them via refund request on their website, they sent a confirmation that stated they received my request and in 7 to 10 days I would receive my refund......or so I thought. From the 24th 0f May to the 9 th day of June with many attempts to contact someone....anyone in person that could help me figure out the status of my refund I was told by "Jordan" ( rude arrogant and no customer service manners at all) he sent me an email on the 6th ( he had not and my email history proves it ;) ) Sent me an Email dated the 9th that he added a copy of the 6th to, but that email has still never made it to my inbox. My refund request was denied. Wow. So all this company has done for me is accepted a $155.00 payment ( that I paid online) for a test I do not need and they are not going to refund my money. Sorry but that is stealing . I could understand a processing fee, even a penalty percentage for requesting a refund, but the entire $155.00 . This is a company with shady practices and false policies that they themselves do not follow!!! Help!!