Complaint Review: PROSOFT3DCOM BURLINGTON ON CA - Internet
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- Author Confirmed
- PROSOFT3DCOM BURLINGTON ON CA Internet USA
- Phone:
- Web: http://www.prosoft3d.com/passwordre...
- Category: Computer Software
PROSOFT3DCOM BURLINGTON ON CA Password Recovery 5.0 is a program that costs $19.95 (plus 16 cents currency exchange rate) and it does not show you the passwords that are stored on your own computer like it says it will. Burlington CANADA Internet
*Author of original report: email finally answered
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First - this company is not in Burlington California - it is in Canada. Therefore when you use your Visa card or some such to pay for the software being sold you will get a charge for currency exchange.
I needed to find a password that my son created while using my computer. He created a charge that was happening on my bank account. I wanted to cancel the account making the charge. I knew the password was saved inside my computer but I couldn't get to it and I couldn't talk to my son at the time. I found a program on-lin that claimed it would show me the passwords saved on my computer, called Password Recovery 5.0. The charge on my Visa for this software came from Prosoft3Dcom Burlington ON CA (Ontario, Canada) for $19.95 and there also came a charge of 16 cents from the ISA fee (currency exchange) from Visa. This would have been worth it except the program DOES NOT DO WHAT IT CLAIMS.
The program provides a window to show the password and all that it ever shows is the name of the program where the the password is being used.
I have emailed them about this. (It is false advertising.) I have not heard back from them and do not have a refund. They did not provide a phone number.
This report was posted on Ripoff Report on 07/20/2015 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/prosoft3dcom-burlington-on-ca/internet/prosoft3dcom-burlington-on-ca-password-recovery-50-is-a-program-that-costs-1995-plus-1242997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
email finally answered
AUTHOR: - ()
SUBMITTED: Tuesday, July 21, 2015
Tech support finally answered my email with a form to get a refund, which I have filled in and emailed back to them. I uninstalled the software. The form asked for a screen shot attachment to show I uninstalled their software. I cannot send the screen shot because it contains too much data for my email server to accept. I will let you know if I get the refund. I do not have a smart phone or any other way to send them the screen shot. Why would I keep their software anyway? It doesn't work.
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