Prospect Management Company tries to force late payment fees on clients Glendale Wisconsin

The company gave each condo owner one coupon for monthly fee payment and advised to request more if one wanted to continue paying by that method. I requested a coupon book which had not arrived when the date for the next payment was due.

Employee told me the address so I could send in without the coupon and put my account number on the memo portion of the check for proper credit. Now she claims that the check I sent did not arrive. 

They claim that online payment is an option but that system does not work. The company's budget includes a number of late fees in expected income.