Protection One Home Security System Rosalinda Hernandez, Executive Customer Relations DOES NOT CARE ABOUT THEIR CUSTOMERS IN THESE ECONOMIC TIMES Wichita, Kansas

Protection One contacted me via email to advise that my balance is now zero.  Thank you Protection One for caring about your customers

Protection One offered me a settlement with minimum monthly payments.  Settlement accepted

Protection One DOES NOT respond to customers as stated above per Susan, Executive Customer Relations Rep. for Protection One.  I tried to contact them on 12/21/09 @ 12:14 pm via email, 12/24/09 @ 12:13 pm via phone, and 12/26/09 @ 10:36 am via phone.  No one has yet to return my call.  I see that many others have complained about Protection One as recent as 12/25/09.

If you care about your customers' situations during these times as you stated then call me.  I have left my name, phone number and account number several times.

Ms. A,

I apologize if you were unable to reach me by telephone or email.  I urge you to try again, and please leave a message with either a telephone number where you can be reached or an email address.  Please, if you respond by email, add "My Protection One Account Number:  XXXXXXXXXXXX" to the subject line.  This will help to identify your message as legitimate correspondence and not spam.  Protection One absolutely understands and appreciates the difficulties that a large portion of our customers are currently experiencing.  As such, please try again to reach me at 877-835-3338 or customerrelations@protectionone.com. 

Thank you and I hope you will try again...

This is to Susan, the Executive Customer Relations Representative.  As per your post you requested I contact you at 877-835-3338 or CustomerRelations@ProtectionOne.com.  Everytime I call that number no one answers.  I even sent an email to the above email address and have not heard anything.  I guess you and your company have a standard response to these complaints just to make your company appear to care.  Again.......PROTECTION ONE does not care about their customers!!!!

I have contacted several other entities to look into this matter.  Remember.....word of mouth is the worse kind of advertisement.

If you really want to have the opportunity to review my account more closely, call me.  I sent you my number via email.

Ms. A

My name is Susan, and I am also with Protection Ones Executive Customer Relations team, where our focus is on resolving unique issues that sometimes occur.

At Protection One, we do strive to provide an excellent level of customer service, and I regret learning of the experience you describe here.  I would greatly appreciate the opportunity to review your account more closely with you.  Could you please contact us anytime between 8:00am and 5:00pm CST Monday through Friday at (877) 835-3338 or at CustomerRelations@ProtectionOne.com? Please be sure to provide your name, contact information or account number. You also may reach us at CustomerService@ProtectionOne.com seven days a week.

Thank you for your time. I sincerely hope to hear from you.