Complaint Review: Provo Craft and Novelty - South Jordan Utah
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- Author Not Confirmed
- Provo Craft and Novelty 10876 River Front Pkwy Ste 600 South Jordan, Utah United States of America
- Phone: 800.937.7686
- Web: www.provocraft.com
- Category: Miscellaneous Electronics
Provo Craft and Novelty Cricut lost its billing records and its customers credit card information and then sold the newly unpaid accounts to s****.> *General Comment: Issues AFTER Issues
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Provo Craft, the maker of the Cricut Expression, lost its billing records and its customers credit card information and then sold the newly unpaid accounts to s****.>
This report was posted on Ripoff Report on 07/13/2011 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/provo-craft-and-novelty/south-jordan-utah-84095/provo-craft-and-novelty-cricut-lost-its-billing-records-and-its-customers-credit-card-in-752593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Issues AFTER Issues
AUTHOR: PM127 - (United States)
SUBMITTED: Tuesday, March 26, 2019
Worse product! Their "NAMED" item is a well-known defects with the Cricut Air2 yet they refuse to fix it or replace it saying without proof of purchase they cannot do anything!
It's YOUR product, you are the only maker of this machine and name, it's a well-known defect, the SAME issue across the board with the same machine with thousands of customers affected and yet they say if you cannot produce proof of purchase the claim is voided. Whether the machine was gifted, passed down, or purchased, it's YOUR ERROR, your machine defect!
Don't waste your hard earned money on the Cricut Air2, complete waste of money. After awhile the machine is not usable and the company does NOT have a resolution to fix it besides saying if you cannot produce proof of purchase they can't help you so into the dumpster the machine goes!!!!!!!!!!!
What happens if your mother died and passed down the machine to you, how are you supposed to get proof of purchase, go to her grave and ask her for it!?
Makes no sense if the defect is the fault of the company whether you have proof of purchase or not. Such a scam.
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