Prudential Alliance Account Services Prudential Insurance Company of America Prudential has my dead father's money and won't process my beneficiary claim Pittsburgh Nationwide

My father died in December 2013.  He had an account with Prudential Alliance.  My father left all of his assets to me and my brother in his will and trust.  My father did not have a beneficiary on file with Prudential and so we have spent four months trying without success to find out what documents Prudential needs to process the claim.  The account representatives who apparently work for Bank of NY Mellon, the administrator for Prudential, know absolutely nothing.  We have received the same form letter three times asking for the same documents we already sent.  We have received three promises of a return phone call and no one has called back.  My brother called and was told Prudential would process the claim and cut the check 50/50 as my father directed.  Instead, my brother was charged $12.00 for a check that Prudential never cut, and we never received.  

Prudential sent us a letter in early October stating that if we didn't claim the funds, Prudential would escheat them to the state.  Meanwhile, Prudential is making interest of my father's money and through sheer incompetence, this outrageous fraud is being perpetrated--not just on us, but likely on many Americans who had the great misfortune of having a loved one die with an account with Prudential without a named beneficiary.  

Prudential: you are thieves and have incompetent people who know nothing answering the phone.  You should not exist.  No other financial institution has treated us this way.  You are corrupt.