Prudential California Realty - The Mulhearn Group - Bruce Mulhearn ripoff Bruce Mulhearn is the leader of Equity Schemes to Defraud Families in Crisis Cerritos California

How do you respond to a malicious character and company assassination when the cowardly perpetrator is by design allowed to remain anonymous with a website as the Rip-Off Report?

I recently read a business article where companies large and small are being negatively impacted due to the size and scope of often unfounded misrepresentations seen on the Internet. On a more personal level, children have committed suicide based on organized, malicious attacks on a person's character.

The problem is it's almost impossible to correct directly, as the recipient who is being attacked has no way of responding directly to the attacker. The character faces no real danger, as he is not only hidden, but also faceless.

My company has been in business for 41 years. We have literally helped hundreds of thousands of clients buying and selling their homes and income property. We have 2,000+ agents in the field. Are we perfect? Of course not. We take our agents from the human racethey are imperfect. There are occasions in any business, in any person's life, where mistakes are made. The key is what do you do about the mistakes? In our company we endeavor to correct them. We believe very thoroughly in being problem preventers, not problem solvers. In this litigious society in California, anyone who doesn't feel that they have been given substantial and fair treatment always has the alternate choice of hiring an attorney, thereby becoming a plaintiff, or the option of filing a complaint with the regulatory agency that oversees my license and that of my company.

In addition, the Association of Realtors, through the use of its Code of Ethics, has a system of arbitrating these matters between parties if there is a complaint. The agent, or the Realtor, is in the middle on many transactions if a buyer or seller has a complaintit might be a buyer with a leaking roofor lack of immediate possession at close of escrow, then the agent is also named and becomes involved as a participant in a lawsuit.

Does a company have options? Do we ignore these character and company assassinations? Or do we respond to them? A magazine article advises we should respond and give our point of view. The danger? To exacerbate the problem, the person or persons on the other end have anonymity and continue to contribute further misinformation. We're proud of our company, we're proud of our track record, and we will continually do our best to counter any malicious accusations.

As a company with a strong leadership position in the industry, we strive daily to improve our service delivery and our agents' knowledge and skill level.

Any person who has a legitimate complaint, and wishes to emerge from the shadows to engage in a civil dialogue to correct any perceived or real problem, I am happy to speak to them.


Sincerely,

Bruce T. Mulhearn
President, GRI,CRS,CRB