Complaint Review: Pure Health LLC - Internet
- Pure Health LLC Internet United States of America
- Phone: 888 323 9355
- Web: www.purehealth100.com
- Category: Supplemental Health Programs
Pure Health LLC Scam/Fraud: Do Not Believe Them! Internet
*REBUTTAL Owner of company: Hi Mad Consumer
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I placed an order from this company on April 26, 2012 after seeing a report on the Dr Oz program about pure Green Coffee Beans. I received my order confirmation and my account was debited $25.98 for my order. I waited 2 weeks and then placed a call at their toll free # 888 323-9355 and heard a pre-recorded message stating due to the overwhelming response to the Dr Oz show the company was back ordered but working hard to catch up on the delays.
On 5/11/12 I then emailed the company at their web address be-well@purehealth100.com asking for any update. Naturally, no response was received. My next attempt to get the company to respond to my order was on 5/16/12 when I placed another call at the aforementioned toll free number [888 323-9355] and this time another pre-recorded message stated all orders for April 26, 2012 were mailed on 5/16/12. I again waited for my order to arrive, but again, nothing was received!
On 5/22/12, which is a full 3 weeks after my initial order, I actually got through to a live person at the company's toll free # and spoke with "JUDY" I stated my original order date of 4/26/12 and she preceded to tell me that those orders were shipped on 5/11/12. I then questioned her about the discrepancy because according to the company the ship date was 5/22/12 not 5/11/12 as she had just stated! She then asked for my confirmation number again, said she would research it and placed my on hold. After a few minutes "JUDY" returned to the phone only to tell me this time "that my order at been returned by the post office."
Naturally, I questioned "JUDY" why my order was returned, and all she could say was "I don't know, but we have had a couple others returned yesterday, and now yours returned today." I had her verify my mailing address and questioned her about what/how the company was planning to do to resolve these returned items. "JUDY" then offered to RESEND my order via UPS and apologized for the delay.
Well, it has now been 35 days since my original order. Recall, I placed it on April 276, 2012 and today is now May 31, 2012! No order has been received, the phone number rings off the hook, and no response to my emails. This company is a FRAUD! I am demanding my money and refuse to give up!
This report was posted on Ripoff Report on 05/31/2012 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pure-health-llc/internet/pure-health-llc-scamfraud-do-not-believe-them-internet-891012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Hi Mad Consumer
AUTHOR: Nancy - (United States of America)
SUBMITTED: Saturday, July 28, 2012
As the President of Pure Health, I would like to know if your issue has been resolved. I have no way of tracking your order via this post, and hope that you were taken care of. I am happy to help you if you would like to e-mail me personally at nancy@purehealth100.com.
I apologize for your experience and am happy to help you.
Kind regards,
Nancy
President
Pure Health LLC
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