Complaint Review: Purecell and Dermasoft - Santa Ana California
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- Author Confirmed
- Purecell and Dermasoft Santa Ana, California USA
- Phone: 8886445487 and 8886117280
- Web:
- Category: Credit Card Fraud
Purecell and Dermasoft Crystal Beauty and Attractskin Big Ripoff Santa Ana California
*UPDATE Employee: Response for Donna
Show customers why they should trust your business over your competitors...
This company is 1 company They suck you in by telling you that you only pay shipping for 2 products when they get the money for shipping they charge you again for the product 89.95 for one product and 89.95 for the second I DID`nt order the product . Now they are saying I signed the order NO I DID NOT I finnaly got intouch with these people But they would not coperate at all . I called my bank and they are going to investagate Please be aware this company is a fraud They addvertise as be Esta Lauder
This report was posted on Ripoff Report on 01/19/2017 07:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/purecell-and-dermasoft/santa-ana-california-92799/purecell-and-dermasoft-crystal-beauty-and-attractskin-big-ripoff-santa-ana-california-1350775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response for Donna
AUTHOR: Try DermaSoft - (USA)
SUBMITTED: Wednesday, January 25, 2017
Dear Donna,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, you have been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 888-454-9750 or admin@trydermasoft.com
Sincerely,
Dermasoft Team
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