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Report: #1361168

Complaint Review: PureCell and Dermasoft - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Cornelius — Tampa Florida USA
  • Author Not Confirmed What's this?
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  • PureCell and Dermasoft Santa Ana, California USA

PureCell and Dermasoft of Santa Ana SCAM! BEWARE Santa Ana California

*UPDATE Employee: Response for Cornelius

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My wife signed up for a "free trial" of this stuff on line. She did not see the fine print regardining the fact that you had to cancel before 15 days or it was going to be a reoccuring charge.

Yesterday we recieved one of each product, and found that our charge card was billed 89.99 EACH!

When I called the company, the first person I talked to told me to pound sand. No refund.

I called my credit card company to dispute the charge. They told me that 80% of the disputes that they handle are in regards to these products, and that they usually offer some kind of refund. I called back and recieved a 35% refund.

Clearly they send out this over priced stuff and make people eat most of their first order.

This report was posted on Ripoff Report on 03/11/2017 02:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/purecell-and-dermasoft/santa-ana-california-92799/purecell-and-dermasoft-of-santa-ana-scam-beware-santa-ana-california-1361168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#1 UPDATE Employee

Response for Cornelius

AUTHOR: Try DermaSoft - (USA)

POSTED: Thursday, March 23, 2017

Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.

We feel for your concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 454-9750 or admin@trydermasoft.com

Sincerely,
Dermasoft Skin Care Team

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