Puretvbox - Los Angeles I can't get a refund Los Angeles California

My husband purchased 5 TV box's with a free keyboard included back in November.  We were wanting to switch to only streaming in our home.  When we decided on a company for streaming the Android Box did not have the company who we streamed through...only Apple.  I have been opening tickets since November with coorespondance but no solutions.  I have completed each request including pictures but that is where it stops.  I am so sick of looking at this box sitting here but reading other reports it doesn't look hopeful.  I was just going to retrun them but after reading more reports that isn't working either.  I tried to visit their site today and it is down or gone!  The boxes work but I am so exhausted with this company!!!