Complaint Review: Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com - Grand Cayman KY1-1208 Internet
- Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com P.O. Box 32124 Internet United States of America
- Phone: (345) 322-4788
- Web: WWW.DUTYFREECIGARS.COM
- Category: Smoke Shops
Puro Rey Cigars, puroreycubancigars.com, .dutyfreecubancigars.com Sells items they donot stock and the cigars are 100% FAKE US Customs is aware of this place and will open any package coming into the US now, Internet
*Consumer Comment: Damian is a crook!!!!!!
*Author of original report: See how this guy works...........
*Consumer Comment: Consumer Comment !!
*UPDATE Employee: Scam Artist - SEE E-MAIL TRANSCRIPTES BELOW
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Damian sells items he does not stock. He will lie to you saying he is going on a trip to Cuba to "stock up" but most of the time you have to ask for a refund. I tried one of his Cuban cigars and I can tell you it is 100% fake.
His prices should prove that. It is like the old saying "If it sounds to be to good...." Both of his sites are on the US Customs watch list, so any package coming into JFK in New York or Chicago is going to be opened and you will be out your money. Get him to tell you about order #5904. He will tell you there was no order but there was. I printed the order out myself. You should avoid this place at all costs. Just give him a call and see if he ever answers the phone. It will ring all day.
His number is on the website. Call it before you order and see what happens. This man will lie and say what you want to hear to get your money. You have been warned. Anyone that has smoked a real Cuban cigar will see his are fake the first moment you see it. Not even a good fake. I'm sure he has people waiting on him right now to get back from Cuba with their order.So take it for what it is worth. Just know if a package does show it, a Fed might be right behind the Postman. Not worth prison time over getting fake cigars.
This report was posted on Ripoff Report on 07/10/2010 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/puro-rey-cigars-puroreycubancigarscom-dutyfreecubancigarscom/internet/puro-rey-cigars-puroreycubancigarscom-dutyfreecubancigarscom-sells-items-they-donot-s-621964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Damian is a crook!!!!!!
AUTHOR: rennD - (United States of America)
SUBMITTED: Monday, September 20, 2010
I too have been ripped off by Damian! Some of the people I have spoken with actually received their products! Not me! $1500 down the drain! Shame on you Damian!
#3 Author of original report
See how this guy works...........
AUTHOR: Jer2010 - (United States of America)
SUBMITTED: Wednesday, July 14, 2010
By all means call that number and see if anyone answers. It will ring all day long. He has said he put out my Visa number and address. Onlything is I never placed the order. He has no order from me, only one from a friend in another country.But if he will do this to someone who never even placed the order, just think what he will do to you. Here is the email he left out. And please search other sites about problems with him. US Customs is aware of this person and will open any box coming into the US. Just read these and you will see what you are dealing with. Yes my mother tried to order a bottle of rum from him twice. She had to get a refund because he didn't have it in stock. If you look you will see his rum page is gone. He sells things he doesn't have. I still have the refund printed out that he gave my mother. The guy can't keep a payment center because they get tired of giving refunds out. Now he has posted my friends Visa number and says he reported me for going to a third country to visit Cuba.Only problem with that is I have never had a Passport so how did I get there.He has also said he was going to send me something every week that is from Cuba and report it. Can't wait to see him prove that as I have never ordered from him and my mother switched banks back in Feb. so he doesn't have her new card number. Just read these emails from him and know this could be you. AVOID !!!!!!!!!!!
From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:18 PM
To:
Subject: RE: Order shipping question- # 5092
And he even admits I never placed an order with him.
Be advised that this post below was a fraud as I have no record of any order from this customer.
#2 Consumer Comment
Consumer Comment !!
AUTHOR: Dutyfreecigars - (United States of America)
SUBMITTED: Monday, July 12, 2010
CONSUMER COMMENT!! E-MAIL AND FULL NAME DELETED FOR PRIVACY
-----Original Message-----
From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 7:58 PM
To: 'Ed
Subject: RE: Cigar order- Update - starting process to pack and ship
Thanks Ed,
-----Original Message-----
From: Ed
Sent: Monday, July 12, 2010 7:18 PM
To: info@dutyfreecubancigars.com
Subject: Re: Cigar order- Update - starting process to pack and ship
Damien,
Received today in good order. Thank you.
Ed
On 7/11/10, Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com> wrote:
> Hi Ed
www.****.com LX180085***CH
> Regards
> DFCC
#1 UPDATE Employee
Scam Artist - SEE E-MAIL TRANSCRIPTES BELOW
AUTHOR: Dutyfreecigars - (United States of America)
SUBMITTED: Monday, July 12, 2010
Please feel free to conatct 322-4788 Area code 345 with any questions. I have posted the e-mails below and clearly show that his report is un-true.No cigars orderes what so ever and I cancelled an order from this person back in 23rd January 2010 as tried the same scam.I checked my back records were he used Gladys Shaw as ordering party.
Any other online tobacconist want a list of bad apples feel free to call. Although changes i still have records of names and e-mail address's.
Feel free to visit us or call...we have thousands of satisfied clienst worldwide and we protect everyone until the end except hustlers like this....Sorry it back fired again!! You did not get to rip us off!!!
Regards
Operations Manager
Damian
From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:33 PM
To: 'Fabian Gareis'
Subject: FW: Order shipping question- # 5092
From: Damien - Duty Free Cuban Cigars [mailto:info@dutyfreecubancigars.com]
Sent: Monday, July 12, 2010 5:18 PM
To: 'bfrjds1981@aol.com'
Subject: RE: Order shipping question- # 5092
Sent: Thursday, July 08, 2010 9:19 AM
To: 'bfrjds1981@aol.com'
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Thursday, July 08, 2010 9:12 AM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Sat, Jul 3, 2010 3:23 pm
Subject: RE: Question about order- follow up
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Thu, Jul 8, 2010 9:47 am
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Thursday, July 08, 2010 8:36 AM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092
Happyjacky50
Castleton, New York
U.S.A.
-----Original Message-----
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Sat, Jul 3, 2010 3:23 pm
Subject: RE: Question about order- follow up
On July 3rd you said you were going to Cuba on Monday July 5th and would be shipping on July 7th or 8th. I read where a lot of people have had the same problems. You shouldn't try and sell what you don't have. I can see why your phone is never answered.
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 8:33 pm
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 6:06 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 6:49 pm
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 5:26 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092
Unterheising 17
93092 Barbing
Deutschland
Mobil: 0171 14 66 55 4
E-Mail: fabian@gareis.de
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From: | Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com> |
To: | 'Fabian Gareis' <fabian@gareis.de> |
Subject: | RE: DFCC ONLINE ORDER-Cuban Rum |
Date: | Fri, 2 Jul 2010 18:33:03 -0500 |
Gareis,
Delivery to the US would take 7-10 days by www.usps.com. Once order is sent I will e-mail atrcking number.
Regards Damian
-----Original Message----- From: Fabian Gareis [mailto:fabian@gareis.de] Sent: Friday, July 02, 2010 6:29 PM To: info@dutyfreecubancigars.com Subject: Re: DFCC ONLINE ORDER-Cuban Rum
Hello, I just have one question. How long does is take to send the order? Fabian Gareis
Damien - Duty Free Cuban Cigars schrieb: >
> Dear Sir, >
> Please reply with 3 digit SVCN number on your card for us to start > process of payment.If we do not get an answer within 72 hours your > order will be cancelled and deleted. You were not billed online whne placing the order. >
> Regards > Damian > 345-322-4788 > -----Original Message----- > From: info@dutyfreecubancigars.com > [mailto:info@dutyfreecubancigars.com] > Sent: Friday, July 02, 2010 9:16 AM > To: info@dutyfreecubancigars.com > Subject: DFCC ONLINE ORDER > > The following order was placed with DFCC/MIVA Merchant: > > Order Number : 5092 > Placed
: 07/02/2010 10:16:09 EDT > > Ship To:
Bill To: > Jerr Shaw
Fabian Gareis > bfrjds1981@aol.com
fabian@gareis.de > 330-594-7029
00491711466554 >
>
> 330-594-7029
Unterheising 17 > Mogadore OH 44260
93092 Barbing Bavaria > US
DE > > Code
Name
Quantity > Price/Ea.
Total > ---------------------------------------------------------------------- > ------ > --------------- > HAVANEJO3
HAVANA CLUB "ANEJO 3 ANOS"(CUBAN RUM)
1 > $28.00
$28.00 > BUCLICCOCO
BUCANERO DE CUBA"LICOR DE COCO"(COCONUT LIQUEUR
2 > $20.00
$40.00 > Shipping: 5-10 Day EMS Postal(ALCOHOL AND 2-12 ANY OTHER ITEMS-NO > CIGARS-PAINTINGS-HUMIDORS )** WORL:
$15.00 >
Sales > Tax:
$0.00 > ---------------------------------------------------------------------- > ------ > --------------- >
> Total:
$83.00 > > > >
-- Fabian Gareis
Unterheising 17 93092 Barbing
Deutschland
Mobil: 0171 14 66 55 4
E-Mail: fabian@gareis.de ---------------------------------------------------------------------------- Diese E-Mail enthlt vertrauliche und/oder rechtlich geschtzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtmlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail sind nicht gestattet.
This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ----------------------------------------------------------------------------
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 6:16 pm
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 5:04 PM
To: info@dutyfreecubancigars.com
Subject: Re: Order shipping question- # 5092
From: Damien - Duty Free Cuban Cigars <info@dutyfreecubancigars.com>
To: bfrjds1981 <bfrjds1981@aol.com>
Sent: Wed, Jul 7, 2010 3:45 pm
Subject: RE: Order shipping question- # 5092
From: bfrjds1981@aol.com [mailto:bfrjds1981@aol.com]
Sent: Wednesday, July 07, 2010 2:31 PM
To: info@dutyfreecubancigars.com
Subject: Order shipping question- # 5092
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