Q-Tel Quest in Victoria Quest Damage, poor service, rude, ripoff, scam, liars Victoria, British Columbia

We brought our brand new Sharp air purifier into Q-Tel because when we started it up it had a tick to it. We bought it in brand new and clean, we got it back scratched to hell on the display screen (looks like they laid it down on a dirty surface to work on it) and filthy.

When this was brought to the attention of the manager she was completely rude, dismissive and condescending. They refused to do anything about it. Do not take your electronics to these clowns, return them to the store instead. They are horrible, petty people and even worse service providers.

Warranty work in Victoria is better left to professionals with actual customer service, and technicians who don't do more damage than they repair when attempting to fix a unit. We are going to escalate this issue with Sharp, the manufacturer, as well as on social media. I tried to explain this wasn't over, that they were treating us unfairly and that they should fix what they broke... but the smug manager seems to think it was over when she brushed me off.

We had a TV that they services in the past as well on a warranty. it took them three trips to get it right. What a clown show.