Qlink Wireless government phone Redundant information of obnoxious service reps Centreville Internet

 I applied for qlink wireless government free phone in January it is now April I never received an email denying my service so I've called several times spent 10 to 15 minutes on the phone listening to a recording that gave me redundant information again and again when I finally did get a live representative on the phone and she was nasty I try to explain the situation as best I could told me that my application they got in January was not processed because of the physical address but that was given for my phone to be sent to I tried to explain to the rep that the address given was just a mailing address because at the present time I am homeless she told me that I was committing fraud and that she could not be a part of it so I ask for a supervisor who only identified himself as Jim again explaining the circumstances Jim said to me that I was out of there calling area so I had a request to change my address to a Pasadena address which is my father again he told me that I was committing fraud and that he was not going to have any part of it because I am homeless and I do not have a physical address so I asked him if you were homeless and needed a phone to acquire services or find a job what address would he give her the phone to be mailed to he in turn accused me of giving made up addresses it's hard enough to be in this situation where you need to reach out and ask for assistance but they have people treat you substandard human being not do anything willing to help you go the extra mile and at the least be courteous as far as I'm concerned it was a big waste of my time and not being told back in January what the problem was that I could have applied for another phone through another company with a willingness to serve and help the community which is what this program was initially set up for I think the Q Link Wireless should retrain their customer service reps including their supervisors that this is their job is to help people in need not to make them feel less of what they are