qlinkwireless.com I qualify for a lifeline phone and the service I've had is going to stop service in Oklahoma as of July 6th. qlinkwireless has my info and was going to take over but they aren't getting it done. Internet

I am low income, disabled, retired, and live alone. I've had a lifeline phone for several years but my provider, Budget Mobile, is stopping it's service in the state of Oklahoma on July 6th and told me to find another provider which is qlinkwireless. They said someone in my household already has a lifeline phone and so I'm not eligible till December, and I've tried to explain this to them which I thought they understood.

They asked for proof which I've sent them 3-4 times and I've waited for 6 weeks to hear from them. They sent an email saying give it 3-5 days while under review. I've sent letters from SSI and Disability stating my income along with copies of my food stamp card and drivers license which is what they asked for but still only see "under review" on their site. My enrollment ID is : 32260507.

They also said to call with information. When I call it's not a person and it doesn't offer me a way to talk with someone, or leave a message. I needed to keep my same number if possible and now I'm afraid I won't have a phone at all and that's my only way to call for help if needed.

I've tried to find other providers but they lead me back to qlinkwireless. com. I sent another email to them today, July 1st, and told them I was contacting the BBB. Is there anything you can do to help me?