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Report: #1096460

Complaint Review: Quadratec - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: mcquokka — Alabama
  • Author Not Confirmed What's this?
  • Why?
  • Quadratec Select State/Province USA

Quadratec Quadratec take your money then tell you items you tried to order are on back order West Chester PA

*Author of original report: Update - correction to report

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Quadratec website shows items being available but after processing and entering your CC details and processing the payment a day later u get an email saying

"When the shipping department prepared you order, we were disappointed to learn that part of your order was not in stock as
expected. We are mailing this letter to inform you that part of your order was placed on backorder. The backordered item(s) will ship once it comes back into stock. For international orders, because of the additional cost for freight and brokerage fees and taxes, most international orders will be set up to ship only when all items on the order are in stock. We apologize about the delay and any inconvenience."

I tried to order 2 simple parts.  they don't even stipulate what parts are on backoredr or when they will receive them back in stock.  So they basically take $400 off your CC and then decide when they will give u merchandise as they don't have any stock it seems.  99% of reputable businesses operating online now have a system that tells you if an item is in stock or not prior to the purchasing page.  Avoid this company, they are middle men that seem to think this simple functionality doesn't have to be part of their process.

This report was posted on Ripoff Report on 11/02/2013 08:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/quadratec/select-stateprovince/quadratec-quadratec-take-your-money-then-tell-you-items-you-tried-to-order-are-on-back-or-1096460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update - correction to report

AUTHOR: mcquokka - ()

POSTED: Sunday, November 03, 2013

As I subsequently learned Quadratec did not actually take charge from CC on ordering (although it looks like they do on website).  I confirm that they do not take charge until item is in stock.  Still doesn't explain why they can't inform you that items are not in stock prior to ordering process completion as I still needed to go on line with live chat person to cancel entire order.

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