Quality Cargo Trailers Snapper Trailers Horrendous Quality & Appalling Customer Service Nashville Georgia

Purchased a trailer from a 'dealer' - Snapper Trailers with Jarret Baker in Bushnell, Florida. Date of collection of said trailer was 12/08/2016.

Warranty, Photograph below, was also provided on that date.

I reported issues to Snapper Trailers on 2/25/17 - just two months after collection. The trailer is suffering from a huge excess of exterior and INTERIOR rust. I was advised to contact Quality Cargo. I called them and was advised I had to put my warranty claim in online and someone would get back to me within 1 business day.

This was the state of lots of problems. After putting in the claim it was me having to chase them by phone for a response - they did not care at all about the claim. They told me the exterior rust is natural and will occur.

I get that it will happen - NOT TO THIS EXCESS and certainly not this quickly. Then the interior - initially tried to claim that it wasn't rusting on the interior - sent photographs - then they backpeddled on that as well. Acknowledged it shouldnt be happening but basically said tough.

I also photographs interior walls and siding coming away from the wall that were inadequately stapled up. Interior molding coming away that was inadequately fixed.

For this I was told tough luck. You can drive your trailer 6 hours back to us in GA (i bought it 30 mins from my house), but probably not worth it so dont bother.

The warranty provided inaccurate and incomplete as it states you need to return it to us - but doesn't state where. Snapper Trailers advised that problems with trailers are fixed locally.

Quality Cargo doesn't care.

We paid $4,959.99 for a trailer that has huge rust problems and interior issues after only 2 MONTHS. The company offered $50 gift card to go and buy rustoleum. That was it.

I have today, filed for the $500 deposit by Visa to be returned to me. Sadly the remainder was paid by check, but I will not give up on this quest.