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Report: #1414296

Complaint Review: Quality Commercial Structures - Pilot Mountain North Carolina

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  • Reported By: Jennifer — Salem Ohio United States
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  • Quality Commercial Structures 202 Hamlin Drive Pilot Mountain, North Carolina United States

Quality Commercial Structures Lied on delivery and set up dates and gave the run around after item was paid in full Pilot Mountain North Carolina

*Author of original report: UPDATE!

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My husband and I purchased a Carport from a dealer of thiers in Ohio, they told us it would be delivered in 2-4 weeks as long as there was another delivery close to our area and we didn't have snow.  They called and scheduled our delivery on the 3rd week (after admitting they had a delivery in Ohio the week before) then they called and said they needed to re-schedule due to another delivery that came up in our close location they wanted to add on, so they re-scheduled a week later.  They called the day the delivery was due to come after my Husband and Myself took the original day off work and this day and said the contractor ran out of supplies and they needed to come the following week, but assured me our structure was on the truck.  The delivery was again a week later, today is the day before the scheduled delivery and they just called and told me that "due to unforseen circumstances" they contractor had to turn around and go back to N.C. with our structure and now they need to re-scheule for another week so they can put the structure on another contractors truck.....DID I MENTION WE HAVE ALREADY PAID IN FULL FOR THIS and....Yes Tomorrow is December 1st so snow will be comming soon.  AND if I cancel the order, they will not refund us the full amount!  WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!

This report was posted on Ripoff Report on 11/30/2017 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-commercial-structures/pilot-mountain-north-carolina-27041/quality-commercial-structures-lied-on-delivery-and-set-up-dates-and-gave-the-run-around-a-1414296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

UPDATE!

AUTHOR: Jennifer - (United States)

POSTED: Thursday, December 07, 2017

This is an update to my orginal review, since my last review Quality Commercial Structures - AKA A-Plus Carports has re-scheduled my order and now cancelled my order after re-scheduling since this post, so now I have no delivery date at all.  Since my last post a woman who claimed to be the owner of this company called me.  I say claimed because I cannot believe someone who owns a company would ever speak to a customer the way she spoke to me.  She proceeded to yell at me for posting a review of my negative experience with the company on this website.  When I asked her if I could explain why I was so frustrated she told me "you'll wait your turn to talk".  She continued yelling at me about this website and the effect it has on her small family owned and run company.  The rest of the conversation consisted of, in so many words:  my carport was not a priority because she only profits $44.00 from it.  I told her I purchased it at the price listed and wasn't given any deals. 

On top of this company giving me the run around, their customer services is off the charts unacceptable.  I have since filed a complaint with their local BBB, as well as North Carolina's Attorney General.  I have updated this post to reflect the way the owner of this company treated me regardless of our carport being paid in full and lastly I wrote a letter to the editor of their local newspaper The Pilot.  I have since received a letter of response from the BBB that they sent stating our delivery will be made before Christmas...I will keep everyone updated and I will not quietly sit by.

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