Quality Pool and Spa Took my hot tub apart took the old parts and my money now wont return either and wont complete the repair. Salt Lake City , Utah

The facts remain the same and we stand behind our decision 100% despite Terris threats and insults. It's too bad that there is not another company with the same 32 years of experience to know what parts Terri needs. We actually still have the parts (since they were special order) and have eaten the cost because Terri obviously didn't want to pay for them. We still make her the same offer....The parts are available, but only if you pay for them. I'm sure everyone else reading this understands that we can't stay in business by giving everything away. Terri has been issued a credit long ago and if need be, we will publish that information here for all to see. Hopefully she'll get her 20 yr. old spa repaired and use it to relieve some stress.

Read my original complaint.  Their "service manager" is a biker thug that gets off on bullying people and when people don't give in to his bullying he cant handle it.  Then he sends his office help to do his dirty work.  What a prime example of a company that does shoddy work and then expects everyone to bow to their demands. Again if you want to get ripped off call Quality pool and spa. Enough said, enough with the threats to sue me. To this day my spa doesnt work and its because Derrick took crucial parts that he knew would render the spa inoperable.  Does it really  matter how much I paid for it ?

We received a call from this person who supposidly bought a 20 plus year ols spa from one of previous customers. We believe she paid less than $300 for the entire spa. Anyway, she got our number from the previous owner and called us for a "service call" as the jets were not working. We informed her of the hourly charge, she agreed and an appointment was sc heduled and met..on time. Upon diagnosis of the problem, it was determined that the jet inserts were missing crucial gaskets and extremely brittle due to age and oxidation. Also there was a valve leaking deep inside the cabinet that was totally spray foamed in. We informed the customer of two things. 1. the jet inserts needed to be replaced and have to be located due to their age and lack of availablity. She agreed. 2. The diverter valve inside the cabinet, covered with foam, would need gaskets as well. We informed her that we could continue digging out the valve at our regular rate OR as her boyfriend suggested...he could remove the foam and save her some money. OK. We then left after tha first hour visit in which she did NOT pay for but signed our work order since we were planning on returning with parts. It took multiple phone calls and e-mails, but we did locate the correct parts for her 20 plus year old spa and our office manager called to give her pricing and get a deposit to ordxer the materials. She gave us a credit card to order the parts and so we did. Then two days later she called and was apparently upset as our phones were buzy and she tried twice to see when the parts were coming. We immediately called her back and tols her the same thing we did the day we ordered them. The parts will be about a week to come in. Then later that night she called and left a HORRIBLE message stating that she wanted the spa fixed by tomorrow or she would slander our name all over town. Upon hearing this message our Service Manager called her immediately to see what was up. She screamed and yelled like a crazy person and there was no dialoge with her at all. Our office manager then called her back and stated that we wish no longer to do business with her. We immediated refunded her card for the parts and sent her the credit receipt. We still have the parts and will have to eat that cost since they were special order. This woman has contacted the BBB and her credit card company. Everyone has been in our favor. It's sad that these things happen. We have performed over 14,000 jobs since 1996 and have fewer than .0001% complaints. This is an OUTSTANDING record!!!!! which we are very proud of. We may consider, although unwanting, taking this person to court for spreading lies about our extremely good name. Thank you all for taking the time to read booth sides.