Complaint Review: QUALITY POOL EQUIPMENT (COSTA MESA, CA) - COSTA MESA CA
QUALITY POOL EQUIPMENT (COSTA MESA, CA) TOM (OWNER) SOLD ME A USED HEATER. TOUCH PAD AND IGNITOR NOT WORKING COSTA MESA
I found Quality Pool Equipment on the internet, so I gave Tom a call. He was able to get me a used 400,000BTU heater with a rebate of $300.00 from the Gas company. He dropped off the heater 4 hours late. He pulled up in a pick up truck full of pool parts. We made the deal. He told me that they take out the ignitor so it does not get damaged during the delivery. So, he hands me a new box and tells me it the ignitor is in it. I take it and put to the side. He takes off. I go to open the box and find a totally burned up used ignitor inside the box. I called Tom and he says that he will send me a new one. Well, almost a week later I get the ignitor and a touch pad for the heater. I installed the heater and the so called new parts. I turned on the heater. just to find out that the "new" touch pad does not work. The old touch pad worked better than the "new" one. I tried calling Tom at least 52 times and 30 texts messages later, with no reply from Tom. At least the heater does work. I had to buy a new touch pad and ignitor with nuts needed to install the part. Oh yeah, the rebate! that was also a lie. The unit was already past any warranty or rebate period. After buying the parts I needed to make the heater work as designed, it does work really well now. So, please do not do what I did. DO NOT BUY ANYTHING FROM THIS COMPANY. Buy a new unit from Amazon or a big box pool store. I know its more money. But then you get a brand new unit with a warranty and rebate.
This report was posted on Ripoff Report on 06/07/2018 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/quality-pool-equipment-costa-mesa-ca/costa-mesa-ca-92626/quality-pool-equipment-costa-mesa-ca-tom-owner-sold-me-a-used-heater-touch-pad-and-i-1446465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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