Queen City Plumbing - Charlotte NC Queen City Plumbing, LLC Unprofessional, Dishonest, and Unreliable (I have video's of their employees going through my personal items) Charlotte North Carolina

Hello,

I request that the original complaint be withdrawn if possible.

Or at minimum amended with the following;

"I have settled with the aforementioned company Queen City Plumbing LLC and consider the matter closed at this time"

Richard B. Charlotte, NC 

I have attempted to withdraw the posting that I entered.  However, there does not exist a way to remove or withdraw the posting.

Client hired us to install tankless water heater. We quoted the job and scheduled it for 3-15-2016. On scheduled date, our service tech left the job site at 2:00 pm notifying our office that he had a personal emergency. As we investigated what the emergency was and if the service tech was going to be able to return to the job site, we dispatched over two other techs that were quite a distance away. They arrived later that afternoon and realized that part of the install was done incorrectly. To ensure the client had hot water that evening, the techs completed the install and client was aware and approved us to coming back on March 21 to correct the error. Client was never without water/hot water after initial install. On March 21, after our tech completed the reinstall, the client advised our office that he noticed on his home security cameras that the tech was looking thru his garage cabinets/storage units. Client sent over videos and we interviewed our employee about his intentions. We saw no evidence or proof that our employee took any personal items of the client. Even though the image of what the tech was doing looked poor, he had no criminal intent. The employee was disciplined and we used this as a coaching session. We have apologized to the client for the behavior of our staff. Both techs failed meeting our company and clients expectations. The tech that left the job was released from the company and the other was reprimanded.

We provided the service the client hired us for. Even though it didn't go as smooth as we all expected, his equipment was installed at the agreed upon discounted rate.