Quicken Loans in Downtown Detroit Michael Gonzales senior recruiter My wife and I wanted to refinance are home where we try many time and was denied by the bank right there and than. Detroit Michigan

My wife and I wanted to refinance are home where we try many time and was denied by the bank right there and than. It never went further nor we was charged. So we decided to try with Quicken Loans on there advertisement base on closed clients surveys. We start the process and we comply with every single paperwork that was requested, appraisal was done, $400 was charge and than came down for closing. Everyone was so professional and politely spoken. We waited with no other calls coming in for two week when finally a agent by the name of Michael Gonzales calling and telling us that he needed to receive a document stating so a balance that was being pay on a lean of the house and was it getting pay. If he didn't received those paper by the date he gave us than are loan will be denied. We immediately got the statment with the information that was required by the bank and fax to Michael Gonzales. My wife and I was so certain that we would get approved and so happy. Michael Gonzales calls back stating that the documents we send were not what he needed with an aggressive voice and repeated what he needed with sarcasm as if we didn't know what he ment. What he reguested was given completely correctly from the bank and sure have completed all we needed for the loan to go through. The next day we receive an email from Qicken loans on the denial on the loan for not reaching the necessary document s that was needed. After all we had put in and comply with everything that was ask and now this...this ms Michael Gonzales who show no interest on making this happen.