Quicken Loans-Livonia Michigan They Lie, Change the Contract,Charge your account for he deposit before the agreed date, and have NO intention of closing the loan. They just want your deposit. Livonia, Michigan

This is what Kelly makes abundantly clear! Just check out the site I mentioned and if enough complaints come from the people that are pissed off about being shafted there is a chance that something can be done. Check the site out and then if you are comfortable join those that want to disclose the nasty practices we have experienced. Again...

http://www.ftc.gov/reports/index.htm

 I'm not sure how to go about doing that, just tell me how, and i will be glad to do so, just for the purpose of not letting them do this to someone else. It's pretty obvious to me that they really DONT have a problem doing this to everyone. Its one thing to take one or two folks to the cleaners, but to do it repeatedly, without even a shred of conscious, and even try to defend themselves for the bad things they do,They really should be made to give restitution.

I would file this complaint as a report:

http://www.ftc.gov/reports/index.htm

 Doesnt matter what Kelly wants everyone to believe, ALL anyone has to do is read the reports on ripoff report, and then just COUNT how many people have had the SAME thing done to them. EVEN their employees say they are a bunch of LIARS, and CROOKS.

And we customers should believe in the credit fairy! You are not sorry at all otherwise you would pay me and the other customers that your boss (Quicken Loans) has scammed!

Hi Bryan - I'm Kelly with Quicken Loans. I'm sorry that your loan didn't work out.

Please know that we always do everything possible to close a loan - that is always our goal. If your appraisal wasn't accepted, it was likely that we had to deny your loan. When we deny a loan, we refund any part of your deposit that wasn't spent on your behalf - we keep nothing.

In order for us to begin processing your loan, you agreed to and authorized the deposit when you signed your application, specifically the document titled "Deposit Agreement." Our policy is also readily available on our website: https://www.quickenloans.com/about/quicken-loans-deposit

Without knowing who you are, it's difficult for me to comment further. If you could please get in touch with me, I'm happy to look into what happened with your loan or answer any questions you might have. Email your full name or loan number to: Kelly@QuickenLoans.com

Thank you for considering Quicken Loans. I am sorry it didn't work out, but I'm happy to help in any way I can.

Kelly
Quicken Loans
Kelly@QuickenLoans.com

It is astounding that this business still finds it way into lives of people that are decent American citizens like yourself. Last year I went through a similar situation. This business threw me into a cycle I have yet to get out of, and luckily for me I was able to find another job for a few months - a miracle in this terrible economy. Mind you I had lost 25% of my salary at my place of employment and was living paycheck to paycheck like most people in this country today. It is a bad day for America when good people like you can be scammed into this position by a business that has an A+ rating at the BBB. Isn't this rating Amazing? They pay the bureau so you know where their priorities lie. Quicken Loans take deposits as quickly as possible, since they are in the deposit taking business, and then (even when they know people are struggling) refuse to honor their business dealings. One person that worked for the company described this as "throwing it (the deposit) against the wall to see if it sticks" policy. They also hire people to inspect properties that are not familiar with the location and the soft values that is need to be considered when evaluating the property worth. I am so glad I never went through that in my situation! For me they provided paperwork and when I signed, even though the contract was withdrawn by me in less than a day, they kept my $500 deposit. The fee as if THEY CAN DO IT THEY DO IT, and have no concern for what is RIGHT or ETHICAL. My credit card account was overdrawn during my ordeal and this is when I fell in a cycle of FEES FEES FEES and even more FEES throughout all my expenses.  This is the kind of business that should be the focus of the new regulatory agencies and laws, that along with credit cards and the shady practices of big banks and businesses. I hope that you do not have to endure the syrupy rationalizations by the contemptuous person whose job it is to address our concerns called Kelly. She (and Quicken Loans) is always right and we (their targets) are always wrong.