Quicken Loans - Rock Financial Greg Conley, Nick Castle Fraud or Incompetence? Don't let the same happen to you. Livonia, Michigan

There used to be a law of the land that made USURY and crime. There also used to be laws in place to help consumers deal with big companies like this! In my recent dealings I have found that Quicken Loans is at best a shark feeding on the life blood of poor folk, and at worst worthy of a criminal conspiracy placing PROFITS above all America People. Morally bankrupt and EVIL. I recently received an email message from Clayton and he said that he and a team would be working to remedy my situation. Quicken overdrew my credit card account knowing most of the money was to battle my growing credit card debt. They provided no service and still felt entitled to my credit and this threw me into a debt cycle I am just now coming out of. The goal of such businesses is to make all American folk their SLAVES. I am still waiting for this to happen and this old saying applies: "I am not going to hold my breath waiting." This IS the EVIL EMPIRE and it is NOT overseas.

Im just amazed at the response from Kelly@quickenloans.  Aside from the spelling and gramatical errors in her response, she places all blame on the borrower and makes snide comments throughout.  It's no wonder Quicken Loans has the reputation it does.  As a loan officer for another bank, It makes my job easy when Im competing with Quicken.  Just have the borrower take a quick peek at Rip Off Report, and they'll never speak with Quicken again!

Hi Michael. I'm Kelly with Quicken Loans. Thanks for sharing your experience. I'd like to try and shed a little light on this for you.


As previously discussed, when we are unable to verify or document the information you provide us at application, we are unable to proceed with a loan. It is not within our control that your home appraised lower than you thought it wood. Additionally, most of the time we can determine if we can lend on a property by an appraisal alone. When an appraisal contains an item that would prevent us from lending on a particular property, we have saved our clients the cost of a condominium questionnaire. Most of our clients are happy we take this extra step to try and save them money.

In regards to our deposit policy, which you agreed to and authorized on your loan application, we followed through with our end by giving you a refund of the money that was not spent on your behalf. We keep nothing. We gain nothing by working with a client we cannot help. It is in our best interest to get a happy client to closing. I'm  hoping that makes sense to you.

Each and every client deserves to have their concerns honestly and thoroughly researched and responded to. We have done that for you. As you are already aware from our previous responses to your complaint to our office and your complaint to the Better Business Bureau we obviously perceive your loan process much differently than you do. Since we opened our doors in 1985, we've closed over 900,000 loans. On a typical day we work with about 10,000 clients, closing several hundred loans every day. Our clients give us a 94% when they rate us at closing and we also have the highest grade available, an A+, with the Better Business Bureau.  Continuing to post online or complain to outside agencies will not change our decision.

If you have any remaining questions, please feel free to get in touch with me directly: Kelly@QuickenLoans.com.

Thank you for considering Quicken Loans.

Kelly
Quicken Loans
Kelly@QuickenLoans.com