QWEST And DIRECT TV BUNDLE IS A TEAM FOR RIP OFF Rochester Minnesota

If you setup DirecTV service through Qwest then all billing is handled through them. DirecTV is partnered with AT&T/Verizon/Qwest/Fairpoint to allow consumers to bundle their services much like the cable providers such as Comcast. However, when these bundles are setup ALL billing is handled through the primary company (not DirecTV). DirecTV bills the company (Qwest, in your case) and in turn that company bills you. When services are disconnected it's at the other company's request. Qwest told DirecTV to shut you off due to nonpayment of some form. It could have been unbillable (they were unable to send you a bill due to an incorrect address) or uncollectible (you did not pay in full). Qwest/Verizon/etc. all credit the funds you send in to THEIR services FIRST and any funds left over go to DTV. Thus, your DirecTV bill will go neglected if you do not pay your balance in full with Qwest. From the sounds of it Qwest requested DTV disconnect services due to a balance owed to DirecTV that Qwest was unable to collect from you.

And about the pricing, since you aren't receiving your bills from DirecTV directly, you were unable to read the First Bill showing you have to go to the DirecTV website, submit a brief rebate that will put credits on your account to give you your discounted rate. The Choice package is 55.99 without the rebate. Once your rebate is processed you will receive a $21 credit (as advertised, I saw the commercial myself) for 12 months.

As far as services just reinstating automatically, they do reinstate when payment is made. However that is when services are interrupted due to being past due for 2 months. Your services were manually disconnected by DirecTV's RSH (Residential Special Handling) department so they had to be manually reinstated by the same department (you probably called customer service and they gave you a phone number).

I work in that department.

i realize that with all the computers in the world. that you would think that when they receive your payment. that a human still as to type that into the computer system and that said computer would send out a rehit to turn your box back on. but here in the real world you still have to call them to get it turned back on. most companies still practice this. even the utilities require you to call in .when using another vendor to make your payments. i wouldnt hold my breathe either for directv replying back to you. ive been waiting 7 years to be reinstated as a dealer for them. but in all fairness . i did get a letter about 3 years ago . stating they could come out and install a comerical directv system in my satellite office for me. i guess me being in the business 25 years. doesnt mean anything.