RaceChairs Performance Furniture™, Ron Hansen, RaceChairs Performance Furniture™, www.racechairs.com I bought a 16K office chair as a present for my husband. Racechairs.com sent a chair that was broken, scratched, used, and my husbands feet (5'11) did not touch the ground by 4 inches Internet

I ordered the race chair on 11/8 for my husband for Christmas.  The chair was supposed to be in 100% mint condition (NEW).  I repeatedly followed up with Ron Hansen (president/owner) to confirm a 12/23 delivery.  Days before he sent me an email stating the seat for the chair was delayed in customs and he must receive and then assemble.  I told him I was going to cancel.  Within hours he booked a flight from PA to CA to personally deliver the chair that appeared out of nowehere.  My husbands employee met Ron at the airport to get the chair.  He loaded it into the escalade.  When we got the chair we realized the following:

 

1)  The chair is unusable.

2)  The Chair is NOT new.

3)  The back of the chair that is carbon fiber is cracked at the bottom and sides.

4)  The back of the chair is all scratched.

5)  My husbands feet do not touch the ground.  He is 5'11.  

 

Ron Hansen claims he told me the seat sat high!  Who would buy a chair when their feet do not touch the ground?  This is ludicrous.  It's unbelievable he would make such a claim.