Radiant Revive Charged $534 with no notice or way of canceling Greensboro North Carolina

First, the company explains their plan in their Terms & Conditions. I accept that it was my mistake as a customer to not fully read these terms before signing up. However, their business scheme is sneaky and deceiving. No email notices, no communication, seemingly impossible to cancel your account/subscription.

Ordered trial of Radiant Revive Repair & Release cream and Radian Revive Eye Serum on February 5, 2018. The trial amount for each was $1 + shipping. Those charges show up in my account as $4.90 and $4.95. I received Order Confirmation emails for each of those, although the order confirmation does not have any information at all on it about the length of the trial, the fact that you need to cancel or you'll be charged in full, how much the charge will be, etc. The order confirmation just says "Repair & Release Cream".

Received my trials and didn't think anything of it. On April 9, 2018 I had a Radiant Revive package in the mail with Repair & Release cream. I thought it was odd because I hadn't received any other communication from them at all except for those 2 order confirmations on 2/5. The packing slip doesn't have any type of cost on it, just the name of product and quantity. Decided to check my bank account and I have the 2 full charges for the cream and serum exactly 14 days after the trial order ($88.47 and $89.95). Then I have $89.95 on 3/10, $88.47 on 3/12, $89.95 on 4/5, and $88.47 on 4/6. I never received anything in the mail for the 3/10 and 3/12, or else I would've noticed something was off. I received one thing in the mail from the 4/5 order. Nothing from the 4/6.

There are no order confirmations for these and no warnings. Companies like Rodan & Fields send you an email notice days before sending your subscription to give you the choice to cancel your order. You can go into your account at any time and make changes. This isn't the case with this company. There's no account to log into, if you email their support email account you receive an auto-reply telling you to call 855-633-0203, and when you call THAT number you're on hold indefinitely. I never was able to get anyone to answer a call or respond to an email.

Also, per their Terms & Conditions: "If for any reason you do not find that the product is right for you, you may call our Customer Service center at 1-855-633-0203 to process a written cancellation, or simply send an email with the written subject heading "Cancellation", to support@Radiantrevive.com."

I emailed that address with "Cancellation" in the Subject and received:

"This message is to inform you that we have received your email, and would like to invite you to contact our 24/7 customer support center so that a representative may better assist you. You can reach us at: 1(855)633-0203 (for U.S. customers).

Thank you for being a valued Radiant Revive customer!

Sincerely,
Radiant Revive Support Team"

I called that number and never ever got through to anyone.

They do not have an online account option to go in and manage any account information. That's where this is a scam - they make it impossible to stop the charges.

I've called my credit card company and they explained that canceling my card most likely will not help because if it's with the same company in the same name, Radiant Revive will most likely be able to charge to that card, as well. They're trying to dispute the charges for all the times I was charged and didn't receive anything. I'm returning the one package I did receive and asking for a refund and a cancellation of my account since I can't ask anyone personally to cancel. My bank is going to dispute ALL future charges from this company.