Rainbow International, Inc. ripoff dishonest service and fraudulent billing Dallas Texas

On Wednesday, April 19, 2006 I experienced a flood at my residence (8024 San Cristobal Drive, Dallas, TX 75218). To have the situation addressed my wife contacted:

Rainbow International of Dallas
13901 Midway Road # 102189
Dallas, TX 75244
(972) 898-1208

Timeline for Service Delivery??

Wednesday, April 19, 2006 Flooding occurred at my residence??

Thursday, April 20, 2006 Call to Rainbow International for service; Scheduled an appointment for April 20, 2006 at 4:00pm?? Received a call from Morgan Schmidt (Technician with Rainbow) at 4:40pm stating that he would not be by as scheduled; Re-scheduled an appointment for 9:00am on April 21, 2006.

Friday, April 21, 2006 Morgan Schmidt arrived at my residence at 9:30am; An estimate was provided?? We were told by Mr. Schmidt of how important it was to start service immediately because ??black mold is devastating?? and ??after 24 hours, it grows at a rate of one (1) foot per day???? We negotiated the price as the original price was excessively high (over $725.00) and we agreed on a price of $645.61.

Service began??

Sunday, April 23, 2006 Morgan Schmidt returned to my residence at 9:00am?? Mr. Schmidt evaluated the area and stated that he was concerned about the amount of moisture remaining and suggested that we leave the equipment in place for one (1) additional day; Scheduled for Mr. Schmidt to return on Monday, April 24, 2006 at 10:00am.

Monday, April 24, 2006 Morgan Schmidt failed to return as scheduled?? I waited at my house until 11:00am??

At 3:30pm, I contacted Morgan Schmidt, who apologized for missing the appointment and stated that he was dispatched to a commercial project; Scheduled for Mr. Schmidt to return on Tuesday, April 25, 2006 at 9:00am to remove the equipment and clean the carpet in the entire den.

Tuesday, April 25, 2006 Morgan Schmidt returned to my residence at 9:00am?? I let him in and departed for my office: Mr. Schmidt called at 10:00am to state that he had completed the work??

My wife went to our residence at 2:00pm and discovered that only a small part of the carpet in our den had been cleaned, although the agreement was to clean the entire carpeted area of the den; When I arrived home, I was shocked to discover that I had been charged an additional day of equipment rental, even though Morgan Schmidt failed to arrive a day earlier as scheduled.

My wife contacted Mr. Schmidt at 6:15pm and stated that the work was not done to our satisfaction and stated our concern about the invoice. Mr. Schmidt stated that he would return on Thursday, April 27, 2006 to complete the work and that billing matters would have to be addressed with the owner of the company.

A call was placed to the Rainbow International office ((972) 898-1208) to discuss the billing issues.

Thursday, April 27, 2006 Morgan Schmidt returned to my residence at 9:00am to complete the work?? I left a key an in predetermined location and informed Mr. Schmidt ?C I had an appointment with my physician at 8:30am and then had to proceed to Baylor Medical Center Radiology Department for a DEXA Scan.

Mr. Schmidt called at 9:20am to state that the work had been completed and he was leaving my residence; Mr. Schmidt stated that an invoice had been left at my residence.

Tuesday, April 29, 2006 Having not received a call from Rainbow International regarding the billing issues, my wife mailed a check in the amount of $697.59 to Rainbow International of Dallas.

Timeline of Harassment by James of Rainbow International??

Thursday, May 18, 2006 While traveling and attempting to pass through an airport security screening point, I received a call on my company mobile telephone from James (of Rainbow International), at 2:00pm. James informed me that we had an outstanding balance with Rainbow International and that he needed a credit card number now. I explained where I was and asked if I could return his call. His response was ??I am used to dealing with your type; I will never hear from you again; You will run and hide????. I stated that I had to go and asked that he call back in 15 minutes.

James called back and I gathered as much information as I could ?C James was belligerent and hostile. I informed him that it was my understanding that payment had been made, but I would verify as soon as I had an opportunity. I explained that it would be on Friday, May 19, 2006 as I was getting on a plane to return to Dallas. He asked what time I landed and I said ??9:40pm, however, I will not have information for him at that time.??

At 9:50pm, James called my company mobile telephone. I informed him that I did any information at that time, as I informed him earlier. He continued to berate me. I informed him that I was not going to continue the conversation and hung-up.

James called back. I asked him to stop harassing me and again, I hung-up.

James called back a third time. I again asked him to stop calling me and again, I hung-up.

At 10:20pm, James called my home and awoke my wife and children. She informed James that she mailed a check and that he would have to call back on Friday, May 19, 2006 at a reasonable time of day.

Friday, May 19, 2006 James called my wife at 9:30am. My wife informed James that a check had been mailed and she proceeded to give him the date and check number. She stated that she would have to: 1) determine if the check had cleared the bank or not; and 2) if the check had not cleared, she would have to stop payment on the check. She stated that she could complete the research by Tuesday, May 23, 2006.

Tuesday, May 23, 2006 James called me on my company mobile telephone and stated that ??you and your wife are giving me the run around.?? I informed James that our agreement was to complete the research by Tuesday, May 23, 2006 and that if the check had not cleared, I would mail another check on Wednesday, May 24, 2006. James would not let me off of the telephone, so I hung-up.

Wednesday, May 24, 2006 James called at 3:45pm and when I answered my company mobile telephone, I was greeted by James saying ??liar, liar, liar, liar, liar??. I hung up.

James called back and was abusive and harassing. I informed him that I would bring him a cashier??s check in the amount of $607.59 on Friday, May 26, 2006. He refused to give me an address to deliver the cashier??s check. I told him that I was not going to waste time and play games. I hung up.

James called back. He stated that I could take it to ??my UPS Store on Midway Road.?? I stated that I would deliver a cashier??s check to the UPS Store and ask that the clerk at the UPS Store sign a receipt for the cashier??s check. James stated that he was ??going to file charges against me for theft of services.?? He said ??it is a felony and you will go to prison.?? He said ??you will have to pay me another $1,000.?? I stated again that I was going to deliver a cashier??s check on Friday, May 26, 2006. I asked three (3) times if he understood and James would not answer, he continued to verbally assault me.
Thursday, May 25, 2006 James called me on my company mobile telephone at 6:00pm and stated that ??I was a liar?? and that I ??did not bring a check to him today.?? I reminded him that I was going to bring it to his UPS Store on Friday, May 26, 2006. I told him that if I did not bring the cashier??s check, I would encourage him to file charges on Tuesday, may 30, 2006. He continued; I hung up.

James called back and I asked that he stop harassing me. I stated that if he called again, I would contact the Dallas Police Department. He said he did not care. I hung up.

James called back. I asked him to stop harassing me and my family. I stated that we have an agreement. I informed him that I was calling the Dallas Police Department.

At approximately 7:30pm, I filed Report # 393828R with the Dallas Police Department against James for harassing telephone calls.

Friday, May 26, 2006 A cashiers check in the amount of $697.59 was delivered to 13901 Midway Road # 102189, Dallas, TX 75244.

At this time, my concerns are:

??am concerned that Rainbow International of Dallas overcharged me (i.e. price gouging) for services that they provided because of wide spread flooding in Dallas.

??am concerned that Rainbow International overstated the extent and seriousness of the water damage and that the equipment was not needed as long as I was led to believe.

??am concerned that I was billed for equipment rental (one (1) extra day) when Rainbow International of Dallas failed to arrive as scheduled to remove the equipment from my residence.

??am concerned because I, as well as my family, have been harassed by James of Rainbow International of Dallas. I have incurred charges on my company mobile telephone, even after I asked James to stop calling; my children have been awakened at night; I have been insulted and berated by James ?C to the point in which I filed a report with the Dallas Police Department.

What I am seeking:

??Rainbow International always strives to exceed our customer's expectations! That's why our customers can always expect Free Estimates with No Hidden Costs...and all work is completed with a Satisfaction Guarantee!??

??refund in the amount of $75.00 (2 hours at $37.50 per hour) for the inconvenience of a missed appointment by Rainbow International on Thursday, April 20, 2006.

??refund in the amount of $75.00 (2 hours at $37.50 per hour) for the inconvenience of a missed appointment by Rainbow International on Monday, April 24, 2006.

??refund in the amount of $49.58 (two (2) Air Movers at $24.79 each, per 24 hour period) for the extra day that the Air Movers were left at my residence after Rainbow International of Dallas failed to pick-up as scheduled on Monday, April 24, 2006.

??refund in the amount of $135.00 (one (1) Dehumidifier at $135.00 each, per 24 hour period) for the extra day that the Dehumidifier was left at my residence after Rainbow International of Dallas failed to pick-up as scheduled on Monday, April 24, 2006.

??total refund of $334.58.

Kevin
Dallas, Texas
U.S.A.