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Report: #404862

Complaint Review: Rami Suleiman Of Diamond Motorworks - Naperville Illinois

  • Submitted:
  • Updated:
  • Reported By: bristow Virginia
  • Rami Suleiman Of Diamond Motorworks 562 W 5th Ave Naperville, Illinois U.S.A.

Rami Suleiman Of Diamond Motorworks Lied about condition of Lotus Esprit I bought online It was totally repainted a different color ruining the value plus the new paint was peeling and old color was coming through! Naperville Illinois

*General Comment: Rami Sulieman Diamond Motorworks update

*REBUTTAL Owner of company: Response to "Auto Finance Connection"

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Rami Sulieman of Diamond Motorworks is a Total Scam Artist!!! I saw he had a nice 2001 Lotus Esprit Twin Turbo on Ebay and I really wanted it. The pics were beautiful and it only had 9,000 miles on it. I offered $45,000 for it and he said ok. So I sent a wire transer right away. When I finally got the car it looked old and the paint was not very good. This should be a show room vehicle with this mileage btw. I am a used car dealer in Washington DC and I took it to the local Rockville Maryland Lotus dealer to check it out before I sell it to any of my customers. (I refuse to sell bad cars). The service manager called me back and said everything was ok but did I know that the car was originally Caribbean Blue? I was shocked! I knew right there I lost 10k-15k. A color change on a Honda civic is not a big deal. But on a $45k Lotus Twin Turbo is it a VERY big deal. He totally lied to me and after I told him I would sue him he agreed to buy it back for $39,500. I knew I would win in court but he had my money. So it would be tied up for a year I am certain. I decided to take a loss and get my money back. When I showed the vehicle to the detailer he spotted blue paint showing in every section of the car. The black paint wasn't even done very well. This was not the car I saw in the photos. Rami apparently bought it from a man in Texas and never had it at his lot until I sent him the money. He used photos of another Lotus. He does lots of consignment sales where he never sees any of the cars. But according to his website the vehicles are all inside his warehouse. I looked at the paperwork that was in the owners manual and saw the previous owner took it to a shop and found out the same thing. So he quickly dumped the car. He was lucky I didn't see the car before I bought it. The black paint was so rough. It looked worse then a MAACO job. How can you paint this way on a Lotus? Bottom line this guy is a dirt bag. He is a total pathological liar. Do not give him your money. You will regret it. I was fooled because I looked at his great feedback on Ebay. I didn't buy it on Ebay unfortunately. I bought it outside and suffered because of it. Rami Sulieman is a snake do not trust him like I did. Apparently he screwed alot of people over. I saw many reports about his dealings online. But he is such a snake and he is removing the reports on various "consumer protection" websites.

Auto finance connection
bristow, Virginia
U.S.A.

This report was posted on Ripoff Report on 12/25/2008 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rami-suleiman-of-diamond-motorworks/naperville-illinois-60563/rami-suleiman-of-diamond-motorworks-lied-about-condition-of-lotus-esprit-i-bought-online-i-404862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#2 General Comment

Rami Sulieman Diamond Motorworks update

AUTHOR: AFC - (United States of America)

POSTED: Friday, November 20, 2009
I bought this Lotus from Rami Sulieman of Diamond Motorworks Naperville Ill. It looked like a beautiful car and I was very excited to have it. I found it also listed on www.cars.com as being sold in Texas. I looked at the mileage and since there are not many 2001 Lotus Twin Turbos with 9k I knew it must be the same car. I was opening a new dealership at the time and I was purchasing several exotic cars like this one. I planned on selling them at my new location in Bristow Virginia. So I called the number listed on cars.com and spoke with the owner. He said that he thinks the car has been sold. Well I know it has been sold because I was the buyer. So I asked him why he was selling it and he said his wife made him do it. I wouldn't really know until a week later what the real reason was. So it arrived and I looked in the owners manual. It said Carribbean Blue. I thought maybe he bought the manual on Ebay and it might not be original because my car is Black on Tan not Blue. The paint looked terrible so I knew something was strange. After the Lotus dealer told me the car was originally Blue I understood what had happened and that I just took a big loss already. I bought the car based on the great feedback Diamond Motorworks had. Mistake.
I called Rami and he tried to say that he had the car inspected down in Texas and mechanically it is sound. Which it was. But he never disclosed it had a color change. Ask anyone at any car dealer and they will all tell you that a color change has a devastating effect on the value of a vehicle. And customers buying exotics are even more particular about specifics then someone buying a Honda for example. I showed the car to many wholesalers and other colleagues that own dealerships. They all shook thier heads and said it was an outright fraud and I should go to court. I would have won but it would have tied up almost 50k of my capital for a long time. Plus traveling up to Ill frequently from Virginia is hard. So Rami offered me $39,500. I had no choice but to take it.
The man has no ethics. He is a young man that doesn't understand that screwing people over will cost later on. Instead of doing the right thing and saying sorry while refunding my money, he wanted to profit again from my loss. I never treated my clients like he does. I checked my cars out very carefully so things like this would not happen. And when unexpected breakdowns or problems came up I stood behind my products and did what was right. In business sometimes things happen that are out of our control. But we do have the power to act accordingly and ethically. I took back vehicles that went bad or broke down. When buyers on EBay were not happy with something I just refunded there money quickly and said sorry for the trouble. I even paid to ship cars back to my dealership. People were impressed to find an honest used car dealer. It is a rarity. Rami hasn't learned these life lessons yet. Or he just is so greedy he doesn't care. He wanted to be a slick wheeler dealer and push problem vehicles onto people. That might work for awhile. Word will spread though. It always catches up to you. He failed to do the right thing. He should have said that he didn't know about the paint and he will send a truck to come get the vehicle. Meanwhile wiring back my money. If he would have been a stand up guy I could have bought several more vehicles from him. I buy 10-20 cars per month and have a 100% positive feedback on EBay. But he doesn't think that far ahead.  
And to answer his comments:
1. I did not have a location listed on my old website because I just leased a new lot and the license was not valid yet. So I didn't have a phone number assigned to that location until May when my dealer license was approved. But that has nothing to do with you selling me a bad car. 
2. He hadn't seen the car before he listed it. That is what he told me. He said he had the car checked out by one of those mobile mechanics that evaluate vehicles on site. The mechanic obviously wasn't very good. Paint is a very expensive component of a vehicle. And it effects the value considerably.
3. This was a consignment deal. He is a liar. The man in Texas owned the car and Rami was marketing it at the same time as the owner. Once Rami sold the car he had it sent to me. The Texas owner kept it for just a couple weeks. His local shop told him about the color change show he wanted to dump the car asap.
4. CarFax doesn't mean much. If it is not reported then CarFax won't have any info on an accident vehicle. And it won't show serious cosmetic or mechaical issues. So CarFax is not a tool to protect your customers with. He has the duty to check the cars out before he sells them. Dealers have bonds that are required by law. This is a good example why. Some dealers are fraudulent. Rami Sulieman and Diamond Motorworks operate with fraudulent methods. Buyers beware!
5. Most buyers using EBay or online ads depend on accurate listings and credibility. Rami doesn't provide those in several cases. He has many other clients that he cheated just like me. He hires people to remove negative commentary about his business. Do not buy anything from Rami Sulieman. There are plenty of dealers out there that can give you much better quality and service. 
 
Good Luck everyone.     
 
  
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#1 REBUTTAL Owner of company

Response to "Auto Finance Connection"

AUTHOR: DMW - (U.S.A.)

POSTED: Wednesday, February 18, 2009
I don't mind if customers post factual information about transactions they have had with us, but this posting contains many inaccurate and exaggerated statements. First off, unlike Auto Finance Connection (www.autofinanceconnection.com), we have a physical address, phone number and are always available during business hours to address any customers concerns. Auto Finance Connection did purchase this Lotus from us and the vehicle was 100% ours, and not on any type of consignment deal. The pictures posted were the exact pictures of the vehicle, period. All though we do entertain the idea of consigning vehicles for some of our established repeat customers, 98% of our inventory is owned by us and not on any type of consignment. We are not in the business of consigning vehicles. Our vehicle space is limited due to our indoor facilities and we don't have excess room to store other people's vehicles.
We took over 40 pictures of this Lotus, had it mechanically inspected, and made available the 100% clean Carfax certified history report with no accidents or issues reported at all. The VIN number is SCCDC08251HA10266. There is always a chance a used vehicle that is over 7 years old may have had prior paintwork for a variety of reasons. Consumer concerns vary based on how meticulous they are about a used vehicle. A used vehicle that is a gem in the eyes of one consumer, may be unacceptable in the eyes of another. Our vehicles are always available for inspection at a customer's request, however many consumers often buy vehicles unseen from us due to many factors including our established positive reputation, accurate online presentation, ease and convenience of shipping, Carfax certified reports available and factory warranty remaining on many of our vehicles.
We don't like to see customers dissatisfied, but at the same time feel it is impossible to satisfy absolutely everyone. Out of 1000 vehicles we sell in a few years, we may have 10 unsatisfied customers. We feel this is an excellent track record and do our best to maintain this. We did buy this vehicle back from Auto Finance Connection but not at the original purchase price. We do not have a return policy on used cars but any interested party is able to perform any due diligence prior to purchasing. If we are reacquiring a vehicle from a customer, we must treat it as a separate transaction. We have costs that we must absorb into every vehicle including reconditioning, transportation, depreciation, inspection and making the vehicle available for sale; often companies call this a restocking fee which is usually around 15% at many retailers. As always, we appreciate and value our reasonable customers and try to amicably resolve any concerns. Thank you.
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